JAYLA GREEN
Jacksonville,Florida
Summary
Motivated and detail-oriented professional with experience in customer service and administrative support seeking to transition to a position as a Medical Supply Technician. Strong communication skills, analytical problem-solving, and customer service expertise make me a suitable candidate for this role. Equipped with a solid foundation in healthcare-related courses and a commitment to continuous learning and professional growth.
Overview
7
7
years of professional experience
Work History
Instrument Technician
Mayo Clinic
10.2023 - Current
- Inspecting, cleaning, decontaminating, assembling, and sterilizing surgical instruments and equipment following established protocols and quality standards.
- Operating and maintaining various types of sterilization equipment, such as autoclaves, ultrasonic cleaners, and washer-disinfectors.
- Collaborating with surgical staff and other healthcare professionals to ensure efficient instrument processing workflow and meet the needs of surgical procedures.
- Utilizing computer systems to track instrument inventory, maintenance, and sterilization records to ensure accurate documentation.
- Following strict infection control practices, maintaining a clean and safe work environment, and adhering to all regulatory and safety guidelines.
- Troubleshooting equipment malfunctions and performing routine maintenance checks to ensure optimal performance and reliability.
- Participating in ongoing education and training programs to stay updated on the latest advances in instrument processing techniques and technologies.
Client Solutions Specialist
TIAA Bank
01.2023 - 09.2023
- Built and strengthened customer relationships - Assisted customers with compromised debit cards and issued new credentials - Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates - Educated customers on the use of banking website and mobile apps - Responded to all client inquiries and facilitated resolution
Patient Service Representative
UF Health
02.2019 - 05.2022
- Collected forms, insurance card, and co-pay to facilitate registration process and prepare patient for appointment - Assisted patients with Medicaid, Third Party eligibility, and Charity Care applications and processing - Utilized Epic to input patient data - Reviewed and corrected claim errors to facilitate smooth processing - Entered patient demographic and insurance data into electronic medical record system - Filed and maintained patient records in accordance with HIPAA regulations
Diet Clerk
Morrison Group
05.2017 - 01.2019
- Performed monthly inventory and maintained office and medical supply counts - Served meals to residents in accordance with established schedules and dietary procedures - Delivered nourishment and supplements to nurse station for distribution to specific residents - Assisted in maintaining dry storage areas and handling unpacking, dating, and rotating of food and non-food supplies as directed
Education
Associate of Science - Surgical Technology
Florida State College At Jacksonville
Jacksonville, FL05.2027
High School Diploma -
First Coast High School, Florida State College
Jacksonville, FL06.2016
Skills
- Active Listening
- Analytical Problem-Solving
- Client Relationship Management
- Clerical Support
- Conflict Resolution
- Critical Thinking
- Customer Service
- Managing Multiple Tasks
- Medical Terminology Knowledge
- Microsoft Word
- POS Systems Expertise
- Reading Comprehension
- Service Standard Compliance
Additional Information
Student at Florida State College at Jacksonville, currently actively pursuing admission to the surgical technician certification program. Completed medical terminology, human anatomy, and physiology coursework. Currently enrolled in the Instrument Processing Program at Mayo Clinic to obtain certification as a Medical Supply Technician. 3.5 years of hospital experience. In the process of obtaining Basic Life Support certification.
As a motivated and detail-oriented professional with experience in customer service and administrative support, I am actively seeking to transition to a career in surgical technology. Given my strong communication skills, analytical problem-solving, and customer service expertise, I am confident that I would be an excellent fit for your organization.
Timeline
Instrument Technician
Mayo Clinic
10.2023 - Current
Client Solutions Specialist
TIAA Bank
01.2023 - 09.2023
Patient Service Representative
UF Health
02.2019 - 05.2022
Diet Clerk
Morrison Group
05.2017 - 01.2019
Associate of Science - Surgical Technology
Florida State College At Jacksonville
High School Diploma -
First Coast High School, Florida State College