Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Jayla Haynes

Jayla Haynes

Antioch,TN

Summary

Dynamic and reliable professional with a proven track record in customer service and organizational skills, exemplified during my tenure at Cy Fair Independent School District. Excelled in multitasking and problem-solving, significantly improving document organization and efficiency. Skilled in CPR and safety awareness, ensuring a secure environment for all.

Overview

3
3
years of professional experience

Work History

Family Nanny

Jenny Browning
07.2024 - 01.2025
  • Nurtured strong relationships with both parents and children based on trust, respect, empathy, and open communication lines.
  • Played games, worked on puzzles, and read books to young children.
  • Managed challenging behaviors calmly and effectively using positive reinforcement techniques to encourage selfregulation.
  • Supported families in maintaining household order by performing light housekeeping duties, meal preparation, and laundry tasks.
  • Adapted quickly to evolving family dynamics or schedule changes to ensure a smooth transition period for the children involved.
  • Safeguarded children''s well-being by closely monitoring their activities and providing appropriate supervision at all times.

Counter/Bar

Willies Icehouse & Grill
06.2024 - 01.2025
  • Handled customer complaints professionally, resolving issues promptly and maintaining customer loyalty.
  • Warmly welcomed customers upon approaching counter and placing orders.
  • Provided expert product knowledge to assist customers in making informed decisions about their purchases.
  • Increased customer satisfaction by providing efficient and friendly service at the counter.
  • Maintained a clean and organized counter area, ensuring a pleasant environment for customers.
  • Operated register efficiently, reducing wait times and improving customer experience.

Host

La Viva Cantina
11.2023 - 06.2024
  • Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
  • Answered customer questions about hours, seating, and menu information.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.
  • Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
  • Increased restaurant efficiency by maintaining an organized host stand, including menus, reservation logs, and seating charts.
  • Assisted servers with food delivery during peak hours to ensure timely service for all guests.
  • Implemented table rotation system for optimal server workload distribution, resulting in improved service quality.

Host

Pluckers
09.2022 - 11.2023
  • Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
  • Answered customer questions about hours, seating, and menu information.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.
  • Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
  • Increased restaurant efficiency by maintaining an organized host stand, including menus, reservation logs, and seating charts.
  • Assisted servers with food delivery during peak hours to ensure timely service for all guests.
  • Implemented table rotation system for optimal server workload distribution, resulting in improved service quality.

Administrative Assistant

Cy Fair Independent School District
05.2022 - 07.2022
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
  • Ensured accurate record-keeping with diligent data entry and database management for vital company information.
  • Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
  • Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.

Cashier

Everybellies
10.2021 - 03.2022
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Restocked and organized merchandise in front lanes.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.

Education

Waller High School
Waller, TX
05.2024

Skills

  • Toddler experience
  • Safety awareness
  • First aid
  • Problem-solving
  • Computer use
  • Teamwork
  • Time management
  • Problem-solving abilities
  • Multitasking
  • Reliability
  • Professionalism
  • Customer service
  • Excellent communication
  • CPR certification
  • Sales
  • Organizational skills

Languages

English

Timeline

Family Nanny

Jenny Browning
07.2024 - 01.2025

Counter/Bar

Willies Icehouse & Grill
06.2024 - 01.2025

Host

La Viva Cantina
11.2023 - 06.2024

Host

Pluckers
09.2022 - 11.2023

Administrative Assistant

Cy Fair Independent School District
05.2022 - 07.2022

Cashier

Everybellies
10.2021 - 03.2022

Waller High School

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Jayla Haynes