Jayla Hays
Harvey,LA
Overview
3
3
years of professional experience
Work History
General Manager
Mochinut
04.2022 - 08.2024
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.
Barista
Starbucks
05.2022 - 06.2023
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
Independent Contractor
Capital on Baronne
11.2021 - 10.2022
- Provided exceptional customer service by addressing client concerns promptly and offering solutions that met their needs.
- Participated in ongoing training to enhance own job skills and knowledge.
- Adhered to quality and service standards to support operational goals.
Cashier
Auntie Anne's
09.2021 - 06.2022
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
Education
High School Diploma -
Thomas Jefferson High School For Advanced Studies
Gretna, LA12.2022
Skills
- Leadership and team building
- Problem Resolution
- Operations Management
- Team Player
- Efficient multi-tasker
- Employee Scheduling
- Labor Cost Controls
- Quick Learner
Timeline
Barista
Starbucks
05.2022 - 06.2023
General Manager
Mochinut
04.2022 - 08.2024
Independent Contractor
Capital on Baronne
11.2021 - 10.2022
Cashier
Auntie Anne's
09.2021 - 06.2022
High School Diploma -
Thomas Jefferson High School For Advanced Studies