Jayla Henderson
Summary
Dedicated customer care professional with extensive experience across various aspects of customer service. Meticulously adherent to protocols and procedures, committed to surpassing expectations to bolster team efforts and deliver exceptional service to every customer
Overview
6
6
years of professional experience
Work History
Front Desk Coordinator
Cottman Medical
08.2022 - Current
- Supervise daily activities and ensure deliverables meet quality standards
- Establish and enforce operational protocols while overseeing documentation upkeep and database management
- Engage in team collaboration and act as the central point of contact for the program, facilitating seamless communication and alignment between departments
- Lead and actively engage in team, project, and program gatherings to ensure effective communication and progress tracking
- Responsible for the oversight and optimization of budgetary allocations, procurement of supplies, and resource management to ensure operational efficiency
- Track program performance metrics, manage associated tools, and provide regular reports on outcomes
- Provide oversight and assistance for finance, accounting, and billing tasks related to the program
- Facilitate the gathering, organizing, and distribution of information as needed
- Offer comprehensive administrative assistance as required, demonstrating proficiency in varied tasks
Dietary Aide
Nazareth Hospital
11.2020 - 08.2022
- Generated weekly inventories encompassing patient food items, stock-keeping units (SKUs), menu offerings, and nutritional data
- Efficiently retrieved and fulfilled patient orders, meticulously verifying compliance with dietary specifications
- Mastered an ever-evolving menu and daily specials through continuous memorization
- Informing management promptly about any overlooked dietary restrictions or allergies
- Precisely entered a diverse array of hot and cold food and beverage items into the POS system.
- Delivered comprehensive nutritional guidance, cooking tips, and serving instructions to patients and caregivers of all proficiency levels, enhancing overall satisfaction among patients and staff alike
Customer Service Representative
Walmart
06.2018 - 11.2020
- Effectively addressed customer inquiries, concerns, and issues, employing strategic problem-solving methodologies to deliver satisfactory resolutions.
- Ensured accurate cash management by consistently balancing and replenishing cash drawers to maintain optimal funds and change levels.
- Led the development and training of numerous new customer service representatives, instructing them on proficient customer inquiry management techniques
- Facilitated customer wire transfers utilizing MoneyGram and Ria platforms
- Applied advanced communication strategies to defuse customer complaints and restore satisfaction levels
- Maintained meticulous documentation of all engagements, encompassing customer details such as names, addresses, contact numbers, payment data, and product transactions.
- Administered transactions including issuing receipts, processing refunds, providing credit, and returning change to customers.
- Facilitated merchandise exchanges and returns efficiently and accurately
Education
High School Diploma -
Community College of Philadelphia
Philadelphia, PASkills
Coordination abilities
Structured approach
Constructive mindset
Thoroughness
Interpersonal skill
Client relations
Engaged listening
Responsive understanding
Time organization
Conflict resolution
Timeline
Front Desk Coordinator
Cottman Medical
08.2022 - Current
Dietary Aide
Nazareth Hospital
11.2020 - 08.2022
Customer Service Representative
Walmart
06.2018 - 11.2020
High School Diploma -
Community College of Philadelphia
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