Jayla Hicks
Chicago
Summary
Caring,compassionate, and diligent about serving patient's medical and personal needs. Focused on delivering high-quality care to individuals from diverse backgrounds. Dedicated to protecting patient safety and promoting satisfaction with facility services. Kind and energetic professional with outstanding bedside manner and charting abilities.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Phlebotomist
CSL Plasma
08.2024 - Current
- Enhanced patient experience through compassionate care and communication during blood draw procedures.
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
Phlebotomist I
Biomat U S A
04.2024 - 08.2024
- Patient & Donor care
- Venipuncture
Caregiver
Visiting Angels
01.2024 - 08.2024
- Perform light house keeping duties
- Administer medication and ensure proper dosage
- Kept client cares neat, clean, and free of safety hazards
- Document patients behaviors and report abnormalities or new symptoms to supervisor
- Drive clients to all appointments, pick up groceries, and collecting medications
Receptionist
University Dental of oak lawn
05.2023 - 08.2024
- Scheduled appointments for clients, customers, and other visitors
- Processed customer payments using cash registers or point-of-sale terminals according to company policies and procedures
Pharmacy Technician
Walgreens
01.2022 - 08.2023
- Performed data entry for patient profiles, billing information and prescription orders into the pharmacy software system
- Provided customer service to patients by answering questions about medications and health-related topics
Medical Assistant
Midwest Express Clinic
03.2022 - 07.2022
- Provided assistance to medical staff in performing minor surgical procedures
- Ensured that all instruments used during exams were cleaned properly after each use according to established protocols
- Obtained client medical history, medication information, symptoms, and allergies.
Phlebotomist Technician
Mercy Hospital
08.2021 - 02.2022
- Venipuncture/Patient & Donor care
- Maintained cleanliness of work area including decontamination of surfaces between patient visits per infection control policies and procedures
Traveling Phlebotomist
Pearson Lab
06.2021 - 08.2021
- Kept detailed documentation on all activities completed while traveling between sites
- Venipuncture
Education
High School Diploma -
Lincoln Park High School
Chicago, IL06.2020
Bachelor of Science - Biology
Harris Stowe State University
St Louis, MO05.2024
Skills
Patient confidentiality
Medical terminology knowledge
Phlebotomy Techniques
Vitals monitoring
Direct Patient Care
Flexible and Adaptable
Multitasking
Certification
- [Phlebotomy Technician], [Phlebotomy training Specialist] - [May 2021]
- [EKG,CNA,PCT and NURSE AID] , [Chicago Community Learning Center] - [Enrolled],[May 2025]
Timeline
Phlebotomist
CSL Plasma
08.2024 - Current
Phlebotomist I
Biomat U S A
04.2024 - 08.2024
Caregiver
Visiting Angels
01.2024 - 08.2024
Receptionist
University Dental of oak lawn
05.2023 - 08.2024
Medical Assistant
Midwest Express Clinic
03.2022 - 07.2022
Pharmacy Technician
Walgreens
01.2022 - 08.2023
Phlebotomist Technician
Mercy Hospital
08.2021 - 02.2022
Traveling Phlebotomist
Pearson Lab
06.2021 - 08.2021
High School Diploma -
Lincoln Park High School
Bachelor of Science - Biology
Harris Stowe State University