Jayla Higgins
St. Louis,MO
Summary
Versatile and empathetic professional with experience at Continuum, adept in elderly care and problem-solving. Excelled in roles requiring compassion, strong ethics, and multitasking. Proven track record in enhancing client quality of life and fostering team unity at Amazon, demonstrating exceptional relationship-building and organizational skills.
Professional caregiver with strong background in providing compassionate and effective support. Proven ability to adapt to changing needs and collaborate with team members to achieve optimal results. Skilled in personal care, medication management, and patient advocacy. Reliable, empathetic, and focused on delivering high-quality care.
Overview
4
4
years of professional experience
Work History
Care Giver
Continuum
02.2021 - 11.2024
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Enhanced patient comfort by providing compassionate and attentive care, addressing individual needs and preferences.
- Assisted patients with self-administered medications.
Team Lead
Amazon
01.2024 - 10.2024
- Trained new team members by relaying information on company procedures and safety requirements.
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
- Coached team members in techniques necessary to complete job tasks.
Customer Service Representative
Walmart
05.2023 - 10.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
Stepful Online
Highschool Diploma -
Riverview Gardens Sr. High School
St. Louis, MO05.2023
Skills
- Math
- Basic Math
- Sales
- Heavy Lifting
- English
- Respectful and compassionate
- Time management
- Elderly care
- Dependable and responsible
- Patient care
- Problem-solving
- Multitasking and organization
- Basic housekeeping
- Strong ethics
- Relationship building
- Compassionate care
Personal Information
- Age: 16
- Authorized To Work: True
Timeline
Team Lead
Amazon
01.2024 - 10.2024
Customer Service Representative
Walmart
05.2023 - 10.2023
Care Giver
Continuum
02.2021 - 11.2024
Stepful Online
Highschool Diploma -
Riverview Gardens Sr. High School