Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Languages
Timeline
Generic

Jayla Hooper

CHICAGO,Illinois

Summary

I am outgoing and currently looking for a new place of employment, hopefully too start building towards my career. I am ready to commit . Thank You

Overview

7
7
years of professional experience
1
1
Certification

Work History

Warehouse Team Lead

Al Gelto
09.2022 - 07.2023
  • Trained employees on equipment operation and safety protocols.
  • Oversaw warehouse staff and maintained efficiency in fast-paced environment.
  • Oversaw daily operations and shipping and handling processes.
  • Managed day-to-day operations of warehouse, freight and parcel shipments, returns, and transfers.
  • Supervised warehouse operations by managing employees during shifts.
  • Maintained top performance standards while working in hot warehouse environment.
  • Promoted safety policies and practices among personnel, enforcing appropriate handling and use of equipment and products.
  • Handled fright and parcel shipment schedules, return and transfer processes and oversight of daily warehouse operations.
  • Monitored performance and safety practices of [24/26]-person warehouse staff.
  • Collaborated with management to implement new initiatives and policies and achieve benchmarks for production, quality, and safety.
  • Double checked records, daily reports, and inventory transactions to identify and correct variances.
  • Recorded information, shortages, and discrepancies to keep records current and accurate.
  • Acted as liaison between company departments and warehouse teams.
  • Created and enforced detailed organization processes to increase quality and service standards.
  • Built motivated warehouse team to consistently accomplish operations goals and exceed performance targets.
  • Cleaned and maintained warehouse in compliance with OSHA safety standards.
  • Developed and implemented policy and procedure updates to improve workflow and productivity.
  • Managed resource allocation and scheduling of employees.

Store Manager

Speedway Gas Station
01.2022 - 05.2022
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Completed point of sale opening and closing procedures.
  • Rotated merchandise and displays to feature new products and promotions.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Assisted with hiring, training and mentoring new staff members.
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
  • Approved regular payroll submissions for employees.
  • Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
  • Supervised guests at front counter, answering questions regarding products.
  • Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
  • Developed and implemented successful staff incentive programs to motivate employees.
  • Trained new employees on proper protocols and customer service standards.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Interacted well with customers to build connections and nurture relationships.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Assisted in recruiting, hiring and training of team members.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Supervised creation of exciting merchandise displays to catch attention of store customers.
  • Managed purchasing, sales, marketing and customer account operations efficiently.
  • Reported issues to higher management with great detail.
  • Implemented business strategies, increasing revenue and effectively targeting new markets.
  • Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
  • Mitigated business risks by working closely with staff members and assessing performance.
  • Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
  • Implemented innovative programs to increase employee loyalty and reduce turnover.
  • Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
  • Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
  • Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
  • Reduced operational risks while organizing data to forecast performance trends.
  • Negotiated price and service with customers and vendors to decrease expenses and increase profit.
  • Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
  • Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
  • Raised property accuracy and accountability by creating new automated tracking method.

Caregiver

The Cottages Senior Living
10.2020 - 12.2021
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
  • Built strong relationships with clients to deliver emotional support and companionship.
  • Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
  • Provided safe mobility support to help patients move around personal and public spaces.
  • Assisted patients with self-administered medications.
  • Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.
  • Transported individuals to events and activities, medical appointments, and shopping trips.
  • Monitored client vital signs, administered medications, and tracked behaviors to keep healthcare supervisor well-informed.
  • Transported clients to and from medical appointments with safety and efficiency.
  • Completed regular check-ins and progress report for each client.
  • Entrusted to handle confidential and sensitive situations in professional matter.
  • Recorded patients' pulse, blood pressure and respirations (TPRs) to assess and document important health information.
  • Maintained strong connections within caregiver community to gain continuous knowledge.
  • Replaced bandages, dressings and binders to care for wounds and encourage healing.
  • Handled incoming mail, bills and invoices and completed appropriate actions.
  • Implemented physical therapy to support patient improvement in muscle tone, range of motion and injury recovery.
  • Scheduled daily and weekly care hours for client caseload.
  • Maintained entire family's schedule and organized events.
  • Identified needs and coordinated plans for travel and out-of-town functions.
  • Provided staff coaching, mentoring, and consultation to enhance performance and professional development.
  • Liaised with key accounts to deliver targeted administrative household support.
  • Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
  • Guided patients to restroom to support bladder and bowel relief requirements.

Caregiver

River City
03.2020 - 05.2021
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
  • Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
  • Built strong relationships with clients to deliver emotional support and companionship.
  • Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
  • Provided safe mobility support to help patients move around personal and public spaces.
  • Assisted patients with self-administered medications.
  • Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.
  • Transported individuals to events and activities, medical appointments, and shopping trips.
  • Monitored client vital signs, administered medications, and tracked behaviors to keep healthcare supervisor well-informed.
  • Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
  • Recognized and reported abnormalities or changes in patients' health status to case manager.
  • Changed dressings, bandages, and binders to maintain proper healing and sanitary measures.
  • Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
  • Assisted with daily living activities, running errands, and household chores.
  • Laundered items, changed sheets and made bed to keep patients' bedroom clean.
  • Cooked meals and assisted patients with eating tasks to support healthy nutrition.
  • Assisted patients with bathing, grooming, dressing, and oral hygiene care both in private residences and facilities.
  • Provided compassionate and patient-focused care to cultivate well-being.
  • Monitored clients' overall health and well-being and noted significant changes.
  • Guided patients to restroom to support bladder and bowel relief requirements.
  • Built and maintained rapport with clients and family members to facilitate trusting caregiver relationship.
  • Recorded status and duties completed in logbooks for management.
  • Transported clients to and from medical appointments with safety and efficiency.
  • Completed regular check-ins and progress report for each client.
  • Entrusted to handle confidential and sensitive situations in professional matter.
  • Recorded patients' pulse, blood pressure and respirations (TPRs) to assess and document important health information.
  • Maintained strong connections within caregiver community to gain continuous knowledge.
  • Replaced bandages, dressings and binders to care for wounds and encourage healing.
  • Handled incoming mail, bills and invoices and completed appropriate actions.
  • Implemented physical therapy to support patient improvement in muscle tone, range of motion and injury recovery.
  • Scheduled daily and weekly care hours for client caseload.
  • Maintained entire family's schedule and organized events.
  • Identified needs and coordinated plans for travel and out-of-town functions.
  • Provided staff coaching, mentoring, and consultation to enhance performance and professional development.
  • Liaised with key accounts to deliver targeted administrative household support.

Team Lead

Foot Locker
09.2019 - 04.2020
  • Trained new team members by relaying information on company procedures and safety requirements.
  • Coached team members in techniques necessary to complete job tasks.
  • Worked different stations to provide optimal coverage and meet production goals.
  • Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
  • Minimized resource and time losses by addressing employee or production issue directly and implementing timely solutions.
  • Managed schedules, accepted time off requests and found coverage for short shifts.
  • Adjusted equipment to meet different productivity levels.
  • Designed strategic plan for component development practices to support future projects.
  • Developed monthly and daily production output plans to deliver on customer service and financial metrics.
  • Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
  • Built strong relationships with customers through positive attitude and attentive response.
  • Supervised team members to confirm compliance with set procedures and quality requirements.
  • Established open and professional relationships with team members to achieve quick resolutions for various issues.
  • Worked with team to identify areas of improvement and devised solutions based on findings.
  • Promoted high standerds through personal example to help each member understand expected behavious and standards.
  • Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.
  • Mentored and guided employees to foster proper completion of assigned duties.
  • Conducted training and mentored team members to promote productivity and commitment to friendly service.
  • Held weekly team meetings to inform team members on company news and updates.
  • Monitored time and attendance, enforcing compliance with company procedures relating to absenteeism.
  • Assisted in recruitment of new team members, hiring highest qualified to build team of top performers.
  • Managed leave requests and absences and arranged covers to facilitate smooth flow of operations.
  • Reviewed, implemented and updated company records related to team activities for future reference.
  • Communicated KPIs outlined in annual plan to inform employees of expectations and deliverables.

Manger

Sonic Drive In
06.2018 - 12.2019
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Cross-trained existing employees to maximize team agility and performance.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Onboarded new employees with training and new hire documentation.
  • Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
  • Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
  • Controlled costs to keep business operating within budget and increase profits.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Improved safety procedures to create safe working conditions for workers.
  • Developed and implemented business strategies to achieve business goals and stay competitive.
  • Improved marketing to attract new customers and promote business.
  • Planned and budgeted accurately to provide business with resources needed to operate smoothly.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Established team priorities, maintained schedules and monitored performance.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Assisted in organizing and overseeing assignments to drive operational excellence.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
  • Defined clear targets and objectives and communicated to other team members.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
  • Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
  • Established performance goals for employees and provided feedback on methods for reaching those milestones.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
  • Successfully managed budgets and allocated resources to maximize productivity and profitability.
  • Identified and communicated customer needs to supply chain capacity and quality teams.
  • Set aggressive targets for employees to drive company success and strengthen motivation.
  • Developed detailed plans based on broad guidance and direction.
  • Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
  • Controlled resources and assets for department activities to comply with industry standards and government regulations.
  • Leveraged data and analytics to make informed decisions and drive business improvements.
  • Launched quality assurance practices for each phase of development
  • Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
  • Streamlined and monitored quality programs to alleviate overdue compliance activities.
  • Managed senior-level personnel working in marketing and sales capacities.

Assistant Teacher

Nana's Bear Playhouse
01.2016 - 07.2018
  • Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
  • Supported student physical, mental, and social development using classroom games and activities.
  • Worked with teachers to design lesson plans and coordinate activities for classes.
  • Kept students on-task with proactive behavior modification and positive reinforcement strategies.
  • Supervised recess, lunch and daily student intake and dismissal.
  • Provided one-on-one and group-based learning support focused on student progress.
  • Completed daily reports, meal count sheets, and attendance logs.
  • Assisted in lessons, curriculum and homework planning.
  • Worked with teacher to identify and target opportunities for instructional improvements.
  • Assisted in implementation of new learning tools, systems and materials.
  • Worked with teacher and administrators to enforce school policies and procedures.
  • Kept records of student progress for teachers and parents and made notes on behavior, grades, comprehension, and personal growth.
  • Monitored and reported student progress and development, offering mentoring as needed.
  • Supported teacher in preparing individualized learning plans for underperforming students.
  • Researched and presented new learning tools and methods for classroom application.
  • Provided additional mentoring based on student evaluations.
  • Planned, prepared and presented group assignments to encourage collaboration.
  • Oversaw classroom operations during teacher and parent meetings.
  • Delivered supplementary lessons and practice assignments.
  • Distributed tests, assignments and handouts per teacher specifications.
  • Graded assignments and reported individual progress to teacher.
  • Monitored students during quizzes and tests.

Education

Associate of Applied Science - Cosmetology Education

Mrs. Roberts Beauty Academy
Chicago, IL
03.2023

High School Diploma -

Sa Leadership
San Antonio, TX
06.2019

Skills

  • Policy Development
  • Manage Storage Operations
  • Inventory Control System Software
  • Reporting
  • Staff Supervision
  • Purchasing Management
  • Incoming Shipments Review
  • Enter Data
  • Customer Experience
  • Mentoring
  • Maintaining Clean Work Areas
  • Safety Monitoring
  • Hazardous Material Tracking
  • Update Signs
  • Database Documentation
  • Appointment Scheduling Software
  • Customer Needs Assessments
  • Safety Standards
  • Inventory Control Processes
  • Detailed Instruction
  • Leadership
  • Work Assignments
  • Team Supervision
  • Payroll Administration and Timekeeping
  • Recycling and Conservation
  • Program Administration
  • Root Cause Analysis
  • Accurate Cash Handling
  • Materials Planning and Logistics
  • Loss Prevention Procedures
  • Shelf Organizing
  • Cash Management
  • Business Leadership
  • Program Optimization
  • Market and Competitor Research
  • Verbal and Written Communication
  • Mathematical Aptitude
  • Sales Promotion
  • Customer Response
  • Policy Development and Enforcement
  • Staff Management
  • Culture Development
  • Desktops, Laptops and Mobile Devices
  • Sales Professional
  • Positive and Friendly
  • Store Displays
  • Outstanding Communication Skills
  • Management Training
  • Knowledge of Candidates
  • Inventory Management
  • Sales Expertise
  • Recruiting and Hiring
  • Leadership Development
  • Staff Training
  • Pricing Strategies
  • Employee Training
  • Procedural Streamlining
  • Collaborate Cross-Functionally
  • Administration and Reporting
  • PPE Usage
  • Medical Reminders
  • Client Requirements
  • Plates Presentation
  • Progressive Care
  • Review Cases
  • Communication Assistance

Accomplishments

  • Supervised team of 30 staff members.

Certification

  • Red Cross Cpr Certification

Languages

English
Native or Bilingual
Spanish
Limited Working

Timeline

Warehouse Team Lead

Al Gelto
09.2022 - 07.2023

Store Manager

Speedway Gas Station
01.2022 - 05.2022

Caregiver

The Cottages Senior Living
10.2020 - 12.2021

Caregiver

River City
03.2020 - 05.2021

Team Lead

Foot Locker
09.2019 - 04.2020

Manger

Sonic Drive In
06.2018 - 12.2019

Assistant Teacher

Nana's Bear Playhouse
01.2016 - 07.2018

Associate of Applied Science - Cosmetology Education

Mrs. Roberts Beauty Academy

High School Diploma -

Sa Leadership

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Jayla Hooper