Jayla Ingram M.S.
Fayetteville,NC
Summary
Detail-oriented professional with a strong commitment to enhancing organizational outcomes through vigilant monitoring of performance initiatives. Dedicated to planning, implementing, and optimizing procedures with a keen focus on operations. Specialized in maximizing quality to drive overall efficiency.
Overview
6
6
years of professional experience
Work History
Quality Control Analyst
Pearson Educational Measurement
Fayetteville, NC
09.2022 - Current
- Collaborated with cross-functional teams to identify issues related to product service quality.
- Applied quality assurance principles to ensure product quality and customer satisfaction.
- Created, revised, and implemented quality assurance standard operation procedures and work instructions when necessary.
- Monitored production processes to ensure compliance with established quality control standards.
- Conducted data analysis to support tracking of Key Quality Performance Indicators and generate the quality metrics monthly reports.
Business Operations Associate
Department of Health and Human Services
Fayetteville, NC
08.2021 - 09.2022
- Assisted in the implementation of business operations strategies and processes.
- Managed project risks, issues/problems, and activity progress to ensure project goals (e.g., deadline, scope, and quality) are achieved
- Developed reports for executive management review, and effectively communicate project status and deliverables to leadership.
- Collaborated with stakeholders to gather and analyze requirements for process improvement initiatives.
- Monitored operations and reviewed records and metrics to understand company performance.
Program Coordinator
University of North Carolina Greensboro
Greensboro, NC
08.2017 - 03.2021
- Collected and analyzed data as needed to guide program direction and emphasis.
- Constructed reports and visualizations for funders and executive team.
- Developed objectives and strategies to achieve program goals and objectives.
- Participated in project initiation and planning activities to understand project specifications, tasks, and milestones.
- Designed and built reports for program operations and client use.
Education
Master of Science - Human Services
Walden University
Minneapolis, MN05-2022
Bachelor of Science - Psychology
The University of North Carolina Greensboro
Greensboro, NC08-2020
Skills
- SQL
- Salesforce
- CRM
- Project Management
- Quality Assurance
- ServiceNow
- Microsoft Office
- Jira
Timeline
Quality Control Analyst
Pearson Educational Measurement
09.2022 - Current
Business Operations Associate
Department of Health and Human Services
08.2021 - 09.2022
Program Coordinator
University of North Carolina Greensboro
08.2017 - 03.2021
Master of Science - Human Services
Walden University
Bachelor of Science - Psychology
The University of North Carolina Greensboro
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