Jayla Jenkins

Seasonal position

• Gave customers full attention and attended to their needs.
• Stocked store shelves and end-caps with merchandise.
• Addressed customer questions and complaints with professionalism.
• Offered customers information about upcoming promotions and available items.
• Promoted loyalty programs and store cards.
• Engaged customers in pleasant conversation while completing cash register transactions.
• Kept clean, organized and well-stocked checkout areas.
• Informed customers of promotions and special offers to increase sales.
• Provided information to customers on products or services.
• Bagged, boxed or wrapped products for customers.
• Approached and solved problems with initiative and sound judgment.
• Worked with supervisory team to meet customer needs.
• Trained new retail team members in customer service and company policies.
• Monitored fitting rooms and completed general cleaning tasks throughout store.
• Fixed checkout merchandise displays with continuous resets during down periods.
• Totaled purchases and accepted payments using touch-screen register system.
• Counted and secured cash to maintain accurate register totals.
• Accepted person-to-person or business checks and returned cash to customers.
• Promoted customer satisfaction by supporting merchandise selection, returns and exchanges.
• Kept customers happy by quickly processing payments and bagging purchases.
• Followed current pricing standards to process payments for products or services.
• Recaptured sales from dissatisfied customers by listening and resolving problems.
• Redeemed coupons, loyalty points and benefits for purchased items.
• Prevented losses by watching for suspicious behavior.
• Sorted, totaled and wrapped currency and bills.
• Maintained neat drawer with correct amount of change to meet customer needs.
• Covered multiple store areas by cross-training in different roles.

• Helped Clean Up the Shop, Prepared Materials, Prepped Clients
• Assisted with front desk check-ins, telephone calls, and appointment scheduling.
• Helped customers' achieve desired styles with blowouts.
• Promoted products to clients to meet individual needs and maximize salon revenue.
• Prepared clients for appointments by completing shampooing.
• Learned haircutting, coloring and extensions from qualified salon staff.
• Maintained clean, tidy salon for customers and staff.
• Supported smooth flow of appointments by assisting stylists with diverse needs.
• Washed, dried, and folded towels for stylists.
• Swept up hair from around styling stations.
• Chose appropriate cuts based on preferences, facial features and fashion trends.
• Washed and applied hair products to remove dead skin and smoothen scalp.
• Assisted clients with scalp conditions by administering medication and recommending additional treatment.
• Minimized infection risk by keeping stations and tools clean and sanitized.
• Booked client appointments from calls, walk-ins and social media.
• Attracted potential customers by marketing products and services.