Summary
Overview
Work History
Education
Skills
Languages
Languages
Affiliations
Accomplishments
Timeline
Generic
JAYLA JONES

JAYLA JONES

Tallahassee,FL

Summary

Customer service professional with a track record of success at StraightUp Solar, specializing in effective communication and problem resolution. Enhanced client experiences and drove sales through persuasive strategies and attentive listening. Skilled in multitasking and fostering teamwork, consistently achieving results in high-pressure environments. Proficient in analyzing client needs, maintaining accurate records, and managing sensitive information, with transferable skills applicable to legal research and client advocacy.

Overview

3
3
years of professional experience

Work History

Customer Care Specialist Intern

StraightUp Solar
Saint Louis, MO
05.2025 - 08.2025
  • Served as the first point of contact for prospective clients, answering inquiries with professionalism and accuracy.
  • Collected and organized client information to assist Project Developers in preparing customized solar energy proposals.
  • Educated customers on company services and guided them through initial steps of the sales process.
  • Strengthened communication and organizational skills by managing multiple client accounts simultaneously.
  • Collaborated with cross-functional teams to ensure clients received timely follow-ups and a positive experience.

Athletic Game Day Operations

Quincy University
Quincy, IL
01.2025 - 05.2025
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Worked with cross-functional teams to achieve goals.
  • Provided support and guidance to colleagues to maintain a collaborative work environment.
  • Conducted testing of software and systems to ensure quality and reliability.
  • Utilized various software and tools to streamline processes and optimize performance.

Sales Associate

Rainbow Clothing Store
Saint Louis, MO
05.2024 - 08.2024
  • Assisted customers with clothing selections and styling to provide a personalized shopping experience.
  • Maintained store displays, restocked inventory, and ensured dressing rooms were clean and organized.
  • Processed purchases, returns, and exchanges accurately while managing point-of-sale transactions.
  • Resolved customer concerns with professionalism and helped increase customer loyalty.
  • Met and exceeded sales targets through strong product knowledge and upselling strategies.

Crew Member

Raising Cane's
Saint Louis, MO
04.2022 - 08.2023
  • Delivered fast and friendly service while balancing multiple roles such as cashier, food preparation, and drive-thru operations.
  • Maintained strict food safety and sanitation standards to ensure quality and compliance.
  • Assisted with training new employees to meet company standards.
  • Recognized for dependability, teamwork, and a positive attitude in high-pressure environments.

Education

Bachelor of Political science -

FLORDIA A&M
01.2027

Skills

  • Customer service
  • Cash handling
  • Leadership
  • Effective communication
  • Critical thinking
  • Teamwork and collaboration
  • Adaptability and multitasking
  • Efficiency under pressure
  • Food safety and sanitation
  • Dependability and reliability
  • Upselling and suggestive selling
  • Training and mentorship
  • Organizational skills
  • Analytical thinking
  • Legal research and writing
  • Public speaking
  • Logical reasoning
  • Computer skills
  • Decision making
  • Conflict resolution

Languages

English, Fluent

Languages

English
Native/ Bilingual

Affiliations

  • Women in Law, Member – Engaged in discussions and events centered on legal careers and gender equity in the legal field. Gained exposure to professional development opportunities, networking, and mentorship from legal practitioners.
  • Mock Trial, Team Member – Practiced case analysis, legal writing, and oral advocacy through simulated trial competitions. Strengthened skills in public speaking, argumentation, and critical thinking under pressure.
  • Book Club, Vice President – Coordinated meetings and literary discussions, recruited and supported members, and helped lead organizational planning. Developed leadership, communication, and organizational skills while fostering intellectual community.
  • Black Student Union, Member – Contributed to cultural awareness, advocacy, and student engagement on campus. Collaborated with peers to promote diversity, equity, and inclusion initiatives.
  • Sigma Phi Eta, Member – Participated in community service, networking, and campus involvement activities. Strengthened teamwork and relationship-building skills.
  • Wrestling Team, Quincy University (Former Student-Athlete) – Competed at the collegiate level while balancing academics and athletics. Gained resilience, discipline, and time management skills in a highly competitive environment.

Accomplishments

  • Dean’s List (4x) – Recognized for consistent academic excellence across multiple semesters.
  • Strawbridge Scholarship Recipient – Awarded for academic achievement, leadership, and commitment to success.
  • Team Captain, Quincy University Women’s Wrestling – Selected to lead and represent teammates, demonstrating leadership, accountability, and mentorship.
  • Tuskegee Airman Award Recipient – Honored for leadership, perseverance, and commitment to excellence.
  • First-Generation College Student – Achieving academic and professional success as the first in family to pursue higher education.
  • NCAA Scholar All-American – Earned distinction for balancing athletic performance with outstanding academic achievement.

Timeline

Customer Care Specialist Intern

StraightUp Solar
05.2025 - 08.2025

Athletic Game Day Operations

Quincy University
01.2025 - 05.2025

Sales Associate

Rainbow Clothing Store
05.2024 - 08.2024

Crew Member

Raising Cane's
04.2022 - 08.2023

Bachelor of Political science -

FLORDIA A&M
JAYLA JONES