Jayla S. Leonard
Augusta,GA
Summary
Keep operations organized and efficient to strengthen team performance and maximize efficiency. Bringing 6+ years of warehouse experience along with strengths in customer service and multitasking. Trained in warehouse operations procedures and experienced in the customer service field.
Overview
8
8
years of professional experience
Work History
Expedite Warehouse Lead
RYDER
01.2021 - Current
- Managed day-to-day operations of warehouse, freight and parcel shipments, returns, and transfers.
- Kept storage areas organized, clean, and secure to fully protect company assets.
- Oversaw daily operations and shipping and handling processes.
- Oversaw warehouse staff and maintained efficiency in fast-paced environment.
- Analyzed customer feedback for process improvements to achieve long-term business objectives.
- Developed and implemented customer care policies, procedures and regulations necessary to satisfy customer base.
- Developed client rapport by promptly processing requests and resolving financial discrepancies.
- Built long-term, loyal customer relations by providing top-notch service and detailed order, account, and service information.
- Assisted call-in customers with questions and orders.
- Managed supplier deliveries around client needs to increase client retention.
- Resolved concerns with products or services to help with retention and drive sales.
Assembler
Club Car
09.2020 - 01.2021
- Identify any defective products and handle accordingly to the policy put in place by the company
- Ability to use reason to solve problems as they arise.
- Followed outlined specifications to implement assembly plans.
- Completed durable assemblies and subassemblies with hand and power tools.
- Assembled components with minimal supervision, exceeding expected project milestones.
- Conducted quality assurance inspections on finished components and identified issues.
- Collected material and equipment required for assembling process to determine durability of structure.
- Collaborated with team members to improve production processes and maintain quality standards.
- Carried out preventative maintenance, keeping tools and machinery functional.
Call Center Agent, Inbound Sales
Teleperformance, AT&T
03.2016 - 08.2020
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Sought out extra training opportunities to enhance customer relationship management abilities.
- Responded to customer calls and emails to answer questions about products and services.
- Analyzed and escalated complaints, issues and grievances to designated departments for investigation and response.
- Addressed customer account discrepancies and concerns.
- Verified accurate responses to questions and inquiries by maintaining advanced product knowledge.
- Received multiple positive reviews acknowledging dedication to excellent customer service.
- Maintained and encouraged customer loyalty through courteous and efficient resolution of disputes, complaints and discrepancies.
- Educated customers on company systems, form completion, and access to services.
- Boosted customer service satisfaction ratings through consistent quality control.
- Processed debit and credit card and electronic check payments.
Education
Certified Medical Assistant -
Miller-Motte Technical College
10-2019
Skills
- Warehouse Logistics
- Receiving support
- Customer service specialist
- Dependable and Responsible
- Critical Thinking
- Active Listening
- Data Entry
- Written Communication
- MS Office
- Flexible and Adaptable
- Great Telephone Etiquette
Timeline
Expedite Warehouse Lead
RYDER
01.2021 - Current
Assembler
Club Car
09.2020 - 01.2021
Call Center Agent, Inbound Sales
Teleperformance, AT&T
03.2016 - 08.2020
Certified Medical Assistant -
Miller-Motte Technical College
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