Hardworking Customer Service Agent Attendant proficient in administrative environments and offering 6 years' experience in industry. Efficient and accurate team player with a dedicated approach to customer service, facilities maintenance and safety management.
Overview
9
9
years of professional experience
Work History
Attendant
Kroger
Houston, TX
01.2022 - 01.2023
Maintained cleanliness, neatness and organization of customer areas.
Resolved customer issues to maintain high standards of customer satisfaction.
Opened and closed establishment on time with proper setup and procedure.
Processed payments and refunds to maintain accurate records of daily sales transactions.
Reported incidents of damage or loss to supervisor for immediate remediation.
Managed wide variety of customer service and administrative tasks to resolve customer issues.
Monitored premises for potential risks and took appropriate action to keep patrons safe.
Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
Participated in ongoing training to enhance job skills and knowledge.
Received comments and complaints and worked to deliver solutions to achieve member and guest satisfaction.
CNA
Solera
Houston, TX
01.2019 - 01.2022
Facilitated activities of daily living, personal hygiene management, feeding and ambulation.
Assisted patients with shaving, bathing and oral hygiene to promote healthy habits and overall wellness.
Conducted routine checks on patient vitals, blood pressure, blood sugar and heart rate.
Observed and reported unusual symptoms and changes to charge nurse.
Turned and repositioned residents using proper body mechanics to prevent pressure ulcers.
Used mobility devices to transport patients.
Helped residents walk with or without self-help devices.
Looked for physical, emotional and symptomatic changes in patient condition and obtained necessary care for medical concerns.
Exhibited compassionate care and communication regarding issues surrounding death and dying.
Cashier
Pollo Tropical
Houston, TX
01.2018 - 01.2020
Handled various cleaning duties to keep common areas neat and organized.
Interacted positively with guests and coworkers to build professional relationships.
Eliminated safety hazards, removed soiled items and collected trash from customer areas.
Communicated with management regarding special requests to meet guests' needs.
Teacher
Attitude, Respect and Manners
Houston, TX
01.2014 - 01.2019
Built and strengthened positive relationships with students, parents and teaching staff.
Managed student behavior in classroom by establishing and enforcing rules and procedures.
Prepared and presented lesson plans in academic subjects using traditional and modern teaching techniques.
Supervised students throughout day, both in classroom and outside during breaks.
Engaged students and boosted understanding of material using focused instructional strategies and hands-on activities.
Cashier
HEB Grocery Store
Houston, TX
01.2014 - 01.2019
Operated cash register or POS system to receive payment by cash, check and credit card.
Accepted cash and credit card payments, issued receipts and provided change.
Delivered high level of customer service to patrons using active listening and engagement skills.
Helped customers find specific products, answered questions and offered product advice.
Trained new team members in cash register operation, stock procedures and customer services.
Processed sales transactions to prevent long customer wait times.
Scanned merchandise using point-of-sale system for accurate purchase totals.
Customer Service Representative
Xerox
Houston, TX
01.2017 - 01.2018
Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
Set up and activated customer accounts.
Informed customers about billing procedures, processed payments and provided payment option setup assistance.
Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
General Labor
Tradesman International
Houston, TX
01.2016 - 01.2017
Monitored main areas to replenish inventory items when supplies ran low.
Reported incidents of damage or loss to supervisor for immediate remediation.
Remained up to date on emergency practices and procedures to guide patrons to safety if necessary.
Reported required maintenance or repairs to management and maintained supply inventory.
Education
General Studies
Elsik
Houston, TX
05.2016
Skills
Corporate Standards
Room Preparation
Experience in Customer Service
Guest relations
Critical Thinking
Flexible and Adaptable
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
I feel that luck is preparation meeting opportunity.