Summary
Overview
Work History
Education
Skills
Work Availability
Quote
Timeline
Volunteer

Jayla Lewis

Houston,TX

Summary

Hardworking Customer Service Agent Attendant proficient in administrative environments and offering 6 years' experience in industry. Efficient and accurate team player with a dedicated approach to customer service, facilities maintenance and safety management.

Overview

9
9
years of professional experience

Work History

Attendant

Kroger
Houston, TX
01.2022 - 01.2023
  • Maintained cleanliness, neatness and organization of customer areas.
  • Resolved customer issues to maintain high standards of customer satisfaction.
  • Opened and closed establishment on time with proper setup and procedure.
  • Processed payments and refunds to maintain accurate records of daily sales transactions.
  • Reported incidents of damage or loss to supervisor for immediate remediation.
  • Managed wide variety of customer service and administrative tasks to resolve customer issues.
  • Monitored premises for potential risks and took appropriate action to keep patrons safe.
  • Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
  • Participated in ongoing training to enhance job skills and knowledge.
  • Received comments and complaints and worked to deliver solutions to achieve member and guest satisfaction.

CNA

Solera
Houston, TX
01.2019 - 01.2022
  • Facilitated activities of daily living, personal hygiene management, feeding and ambulation.
  • Assisted patients with shaving, bathing and oral hygiene to promote healthy habits and overall wellness.
  • Conducted routine checks on patient vitals, blood pressure, blood sugar and heart rate.
  • Observed and reported unusual symptoms and changes to charge nurse.
  • Turned and repositioned residents using proper body mechanics to prevent pressure ulcers.
  • Used mobility devices to transport patients.
  • Helped residents walk with or without self-help devices.
  • Looked for physical, emotional and symptomatic changes in patient condition and obtained necessary care for medical concerns.
  • Exhibited compassionate care and communication regarding issues surrounding death and dying.

Cashier

Pollo Tropical
Houston, TX
01.2018 - 01.2020
  • Handled various cleaning duties to keep common areas neat and organized.
  • Interacted positively with guests and coworkers to build professional relationships.
  • Eliminated safety hazards, removed soiled items and collected trash from customer areas.
  • Communicated with management regarding special requests to meet guests' needs.

Teacher

Attitude, Respect and Manners
Houston, TX
01.2014 - 01.2019
  • Built and strengthened positive relationships with students, parents and teaching staff.
  • Managed student behavior in classroom by establishing and enforcing rules and procedures.
  • Prepared and presented lesson plans in academic subjects using traditional and modern teaching techniques.
  • Supervised students throughout day, both in classroom and outside during breaks.
  • Engaged students and boosted understanding of material using focused instructional strategies and hands-on activities.

Cashier

HEB Grocery Store
Houston, TX
01.2014 - 01.2019
  • Operated cash register or POS system to receive payment by cash, check and credit card.
  • Accepted cash and credit card payments, issued receipts and provided change.
  • Delivered high level of customer service to patrons using active listening and engagement skills.
  • Helped customers find specific products, answered questions and offered product advice.
  • Trained new team members in cash register operation, stock procedures and customer services.
  • Processed sales transactions to prevent long customer wait times.
  • Scanned merchandise using point-of-sale system for accurate purchase totals.

Customer Service Representative

Xerox
Houston, TX
01.2017 - 01.2018
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
  • Set up and activated customer accounts.
  • Informed customers about billing procedures, processed payments and provided payment option setup assistance.
  • Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.

General Labor

Tradesman International
Houston, TX
01.2016 - 01.2017
  • Monitored main areas to replenish inventory items when supplies ran low.
  • Reported incidents of damage or loss to supervisor for immediate remediation.
  • Remained up to date on emergency practices and procedures to guide patrons to safety if necessary.
  • Reported required maintenance or repairs to management and maintained supply inventory.

Education

General Studies

Elsik
Houston, TX
05.2016

Skills

  • Corporate Standards
  • Room Preparation
  • Experience in Customer Service
  • Guest relations
  • Critical Thinking
  • Flexible and Adaptable

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote

I feel that luck is preparation meeting opportunity.
Oprah Winfrey

Timeline

Attendant

Kroger
01.2022 - 01.2023

CNA

Solera
01.2019 - 01.2022

Cashier

Pollo Tropical
01.2018 - 01.2020

Customer Service Representative

Xerox
01.2017 - 01.2018

General Labor

Tradesman International
01.2016 - 01.2017

Teacher

Attitude, Respect and Manners
01.2014 - 01.2019

Cashier

HEB Grocery Store
01.2014 - 01.2019

General Studies

Elsik
Jayla Lewis