Jayla Linton

• Managed sensitive patient information with strict adherence to HIPAA guidelines, maintaining confidentiality and privacy at all times.
• Provided exceptional customer service by addressing concerns, answering questions, and ensuring patient satisfaction with their care experience at the clinic.
• Managed approximately 100 incoming calls, emails and faxes per day from customers.
• Enhanced patient satisfaction by efficiently scheduling appointments and managing patient flow.
• Streamlined communication between patients and healthcare providers, ensuring timely responses to inquiries and concerns.
• Communicated with insurance companies to verify coverage and obtain authorizations for medical treatments and procedures.
• Delivered excellent patient experiences and direct care.
• Coordinated with insurance companies for accurate billing and claim processing, reducing errors and financial discrepancies.

• Improved customer satisfaction by providing timely updates and resolutions to their claims inquiries.
• Developed positive relationships with policyholders, fostering trust through transparency during the claim process.

Identified fraudulent activities through diligent investigation, protecting company assets from potential losses.

• Reduced claim processing time by efficiently investigating and evaluating insurance claims.
• Assisted policyholders in understanding the complexities of their coverage plans, helping them make informed decisions about their claims.
• Negotiated fair settlements for clients by effectively communicating with all parties involved in the claim process.
• Directed claims negotiations within allowable limit of $ 30000 and supported successful litigations for advanced issues.

• Maintained up-to-date knowledge of local laws and regulations pertaining to leasing and property management, ensuring compliance in all aspects of the role.
• Facilitated a smooth move-in experience for new tenants through clear communication regarding requirements and expectations.
• Collaborated with other team members on multi-unit properties'' projects to improve overall efficiency.
• Streamlined the leasing process for prospective tenants, ensuring timely completion of application materials and background checks.