Jayla Lockhart
Vicksburg,MI
Summary
Accomplished professional with a proven track record at CSL Plasma, adept in customer relations and complaint resolution. Skilled in office management and verbal communication, consistently meeting deadlines and enhancing team productivity. Demonstrates exceptional time management and a results-driven approach, significantly improving client satisfaction and operational efficiency. Dedicated customer service representative with excellent experience in industry. Maintains professional appearance and demeanor and expertly completes assigned tasks with focus on quality. Dependable and quick-learning team player with effective communication and organization skills.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Receptionist/Disconnet
Csl Plasma
03.2024 - Current
- Managed multiple tasks and met time-sensitive deadlines.
- Responded to inquiries from callers seeking information.
- Corresponded with clients through email, telephone, or postal mail.
- Maintained confidentiality of information regarding clients and company.
- Resolved customer problems and complaints.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Maintained visitor log for entering and leaving facility for security purposes.
- Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
Caregiver
Vicksburg Family Home Care
12.2023 - 03.2024
- Transported individuals to events and activities, medical appointments, and shopping trips.
- Changed dressings, bandages, and binders to maintain proper healing and sanitary measures.
- Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
- Recognized and reported abnormalities or changes in patients' health status to case manager.
Cashier/Stock/Order Fulfillment Associate
Target Corporation
11.2022 - 12.2023
- Welcomed customers and helped determine their needs.
- Helped customers complete purchases, locate items, and join reward programs.
- Worked flexible schedule and extra shifts to meet business needs.
- Addressed customer needs and made product recommendations to increase sales.
- Restocked and organized merchandise in front lanes.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Assisted customers with returns, refunds and resolving transaction issues.
Caregiver Attendant
Beacon Specialized Living
05.2022 - 11.2022
- Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.
Education
No Degree - Respiratory
Kalamzoo Valley Community College
Kalamazoo, MI04.2026
High School Diploma -
Vicksburg High School
Vicksburg, MI05.2020
Skills
- Scheduling
- Bookkeeping
- Travel Coordination
- Office Management
- File Management
- Greeting and Seating Clients
- Telephone skills
- Time Management
- Verbal and written communication
- Customer and client relations
- Complaint resolution
- Order Processing
Certification
Certified for CPR
BLS provider
Languages
sign languge
Limited Working
Timeline
Receptionist/Disconnet
Csl Plasma
03.2024 - Current
Caregiver
Vicksburg Family Home Care
12.2023 - 03.2024
Cashier/Stock/Order Fulfillment Associate
Target Corporation
11.2022 - 12.2023
Caregiver Attendant
Beacon Specialized Living
05.2022 - 11.2022
No Degree - Respiratory
Kalamzoo Valley Community College
High School Diploma -
Vicksburg High School