Jayla Marshall
Louisville,KY
Summary
Dynamic leader and customer service expert with a proven track record at Culver. Excelled in high-pressure situations, enhancing customer loyalty through exceptional service and problem resolution. Mentored new hires, significantly improving team performance. Skilled in accurate cash handling and innovative solutions, demonstrating flexibility and approachability. Achieved notable increases in productivity and customer satisfaction. Experienced Team Member bringing outstanding performance working with others to meet common goals. Familiar with project management and workflow optimization. Eager to bring knowledge to support business and customer needs.
Overview
1
1
year of professional experience
Work History
Worker/Cashier/Team Leader
Culver
01.2024 - Current
- Followed instructions and procedures to complete assigned tasks.
- Maintained work areas by cleaning and straightening for maximum productivity and safety.
- Improved team morale and productivity through effective communication and active listening skills.
- Mentored new hires, providing comprehensive training that resulted in faster skill acquisition and higher job performance.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Processed customer orders and accurately handled payment transactions.
- Answered product questions using knowledge of sales and store promotions.
Education
High School University
Manual High School
120 West Lee Street, 4020805.2026
Dance Major
Western Middle School
2201 West Main Street05.2022
Skills
-Expert in Customer Service
-High level of Innovation
-Friendly and Approachable
-Flexible
Dance Career
Dreamz Dance Studio
2010-2019
Dance Style: Ballet, Tap, Hip Hop, Jazz
Dance Fusion
2019-2024
Dance Styles: Ballet, Tap, Contemporary, Hip Hop, Jazz, Solo,and Duet
Championship
July 4, 2022-National Nexstar "The Big Show" Gatlinburg, Tennessee
Languages
Spanish
Limited Working
Timeline
Worker/Cashier/Team Leader
Culver
01.2024 - Current
High School University
Manual High School
Dance Major
Western Middle School