Jayla Mayo
Riverdale,MD
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. To seek and maintain position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
3
3
years of professional experience
Work History
Technical Support Operator
FBI Law Enforcement Enterprise Portal Help Desk
05.2023 - Current
- Improved client retention through exceptional troubleshooting and problem-solving skills.
- Kept abreast of industry trends and emerging technologies to better support clients'' evolving needs.
- Enhanced customer satisfaction by efficiently resolving technical issues and providing timely solutions.
- Handled escalated calls from frustrated customers, diplomatically addressing concerns while finding effective resolutions.
- Managed high call volume, effectively addressing the needs of multiple clients simultaneously.
- Used ticketing systems to manage and process support actions and requests.
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Explained security measures in simple terminology to help users understand malware and phishing threats.
- Reduced average call time without compromising quality of service by utilizing efficient problem-solving techniques.
Sales Representative Team Leader
PoshPop
01.2022 - Current
- Established a positive work environment through clear communication, encouragement, and recognition of achievements.
- Enhanced customer experience by addressing concerns promptly and providing tailored solutions based on their needs.
- Implemented innovative sales techniques to enhance team productivity and drive results.
- Increased sales revenue by implementing strategic marketing plans and fostering strong relationships with clients.
- Trained and mentored new sales representatives.
- Used customer insights to develop innovative sales strategies to increase sales.
- Built relationships with customers and community to promote long term business growth.
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
- Informed customers of promotions to increase sales productivity and volume.
Tax Accounting Intern
Ten40 Solutions
08.2021 - 01.2023
- Enhanced client satisfaction by accurately preparing and filing tax returns.
- Maintained detailed records of client financial information, ensuring data confidentiality and security.
- Contributed to overall firm success by consistently meeting deadlines and maintaining high standards of work quality.
- Collaborated with team members on projects, improving overall productivity and teamwork within the department.
- Assisted senior accountants with audits, ensuring compliance with federal and state regulations.
- Provided support during peak seasons by working extended hours as needed, demonstrating commitment to the firm''s success.
- Utilized advanced accounting software to efficiently manage client accounts and complete tasks on time.
- Developed strong working relationships with colleagues, fostering a positive work environment conducive to collaboration and growth.
Education
Bachelor of Arts - Economics
Louisiana State University And A&M College
Baton Rouge, LA05.2025
Skills
- Ticketing system proficiency
- Remote Support
- Operating systems knowledge
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Teamwork orientation
- Organizational abilities
- Data Entry
Timeline
Technical Support Operator
FBI Law Enforcement Enterprise Portal Help Desk
05.2023 - Current
Sales Representative Team Leader
PoshPop
01.2022 - Current
Tax Accounting Intern
Ten40 Solutions
08.2021 - 01.2023
Bachelor of Arts - Economics
Louisiana State University And A&M College
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