Jayla mckinnor
KNOXVILLE,TN
Summary
Independent, passionate, and self-motivated Customer Service Professional and Financial Specialist. Over five years of combined experience providing high levels of customer service within the retail and banking industries. Specializes in developing trust and rapport with clients to encourage repeat business and earn customer loyalty. Proven track record of increasing revenue through utilization of sales techniques and strategic placement of merchandise displays. Management and supervisory experience, with expertise in motivating teams to achieve goals through effective coaching and mentoring. Demonstrates strong analytical and problem-solving skills, with the ability to make well, thought-out decisions while meeting deadlines with minimal supervision. Possesses excellent written and verbal communication skills, including active listening, empathy, compassion, and conflict resolution. Capable of working remotely/virtually from a home-office environment while handling phone calls, chats, and emails. License and certificate: Pharmacy Technician license
Overview
8
8
years of professional experience
Work History
Customer Care Specialist
Radio Systems Corporation
05.2023 - Current
- Took ownership of customers issues to follow problems through to resolution.
- Verified accuracy of customer account information and updated when necessary.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Used exceptional communication to connect with customers, assess needs and present solutions.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Provided customers with detailed information on company products, services and materials.
- Responded to customer calls and emails to answer questions about products and services.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
Accounting Specialist
Mlily USA
08.2022 - Current
- Perform day to day financial transactions, including verifying, classifying, computing, posting, and recording accounts payable data
- Established New Vendors and Maintained accurate Vendor information in Accounting Systems
- Research and resolved Payment discrepancies
- Processed approved bill payments upon Arrival
- Reconciled the accounts payables ledger to ensure that all payments are properly posted
- Perform account receivable functions including deposits, collections, and revenue recognition
- Effectively and professionally communicate with vendors and employees across the organization to resolve issues with invoices and payments
- Respond to inquiries via e-mail and phone calls
- Assist as needed with special projects and assignments
Customer Service Representative
RX Partners
09.2021 - 07.2022
- A front end point of contact for customer facing communication a took and made patient and clinic calls for matters including but not limited to order status, address verification, payment collection, refill initiation,, clinic outreach and insurance verification
- The ability to work independently with minimum direction and/or supervision
- Communicated with all customer( patients, clinics, care-givers, physicians) in a pleasant and professional manner
- 80% responsible for the administrative processing of orders and payments
- Successfully created learning materials for a new company wide software transition.
Customer Service Associate
UBS Financial Services
03.2021 - 09.2021
- Collaborated effectively with colleagues to maximize company effectiveness and create a positive working environment
- Communicated effectively with customers to identify needs, resolve conflicts, and answer questions
- Maintained customer confidence and protected bank operations by keeping sensitive information confidential
- Assist with the preparation of reports and other materials for client meetings
- Educate clients on account services and capabilities
Teller / Customer Service Associate
Regions Bank
01.2020 - 11.2020
- Maintained customer confidence and protected bank operations by keeping sensitive information confidential
- Communicated effectively with customers to identify needs, resolve conflicts, and answer questions
- Developed rapport and initiated long-term, profitable relationships with consumers and colleagues
- Collaborated effectively with colleagues to maximize company effectiveness and create a positive working environment
- Provided account services accurately and efficiently, including processing daily transactions, researching and resolving issues, accepting deposits, and processing loan payments
Roving Teller / Call Center Customer Service Representative
Enrichment Federal Credit Union
10.2018 - 01.2020
- Increased revenue and achieved sales targets by promoting products and services to fit individual customer needs
- Accommodated special requests to increase satisfaction and encourage customer loyalty
- Performed customer transactions for money orders, cashier’s checks, deposits, and withdrawals
- Cross-trained in various departments, including managing high volumes of inbound calls via a call center environment
- Provided one-call/first-visit resolution for issues, handling escalated cases including stop payments and identify theft inquiries
Lead Sales Representative
Old Navy
08.2015 - 04.2018
- Increased productivity by 20% by coaching/mentoring staff and boosting employee morale
- Investigated and implemented business strategies to improve operations and increase customer base
- Developed marketing campaigns, held demonstrations, and oversaw brand promotion to increase brand awareness
- Created loss prevention goals and theft prevention procedures to monitor shopper behavior and reduce company losses
- Maintained a working knowledge of company products to accurately recommend items to customers based on needs
Cashier / Sales Associate
Walmart
08.2016 - 02.2017
- Developed visually appealing merchandise displays to generate impulse purchases and maximize profit margins
- Processed cash and credit card transactions via point-of-sale systems with 100% accuracy
- Multitasked with several customers, prioritizing tasks based on urgency for maximum productivity
- Worked accurately and efficiently in fast-paced, high-pressure environment
- Oversaw balancing of cash register and accounting records, quickly reconciling discrepancies
Education
Associate of Science - Business Management W/ Entrepreneurship
South College
Knoxville, TN11.2024
High School Diploma -
Karns High School
Knoxville, TN05.2017
Skills
- Technical Proficiencies:
- Microsoft Office Suite Windows Word Excel Outlook SAP
- Core competencies
- Leadership Customer-Driven Organization Data-Entry De-escalation Goal Oriented Multitasking
- Critical Thinking Adaptable & Flexible Punctual & Reliable Time Management
- Online Chat
Timeline
Customer Care Specialist
Radio Systems Corporation
05.2023 - Current
Accounting Specialist
Mlily USA
08.2022 - Current
Customer Service Representative
RX Partners
09.2021 - 07.2022
Customer Service Associate
UBS Financial Services
03.2021 - 09.2021
Teller / Customer Service Associate
Regions Bank
01.2020 - 11.2020
Roving Teller / Call Center Customer Service Representative
Enrichment Federal Credit Union
10.2018 - 01.2020
Cashier / Sales Associate
Walmart
08.2016 - 02.2017
Lead Sales Representative
Old Navy
08.2015 - 04.2018
Associate of Science - Business Management W/ Entrepreneurship
South College
High School Diploma -
Karns High School
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