Jayla Mcwell

• Provide inbound customer support using a call flow guide

• Track, Document, and retrieve information in databases

• Assist customers resolve basic technical issues

• Offer additional products and/ or services

• Analyzes and processes complex claims.

• Communicate effectively with external and internal customers and finalized claims while explaining.

• Provided quality customer service to assigned insured and claimants throughout the claims process to deliver timely manner service to customers.

• Processes new and existing customers orders.

• Tracked deliveries with the company’s database.

• Build customer loyalty and set up distributions.

• Resolved customers complaints in a professional manner.

• Build and fold boxes for the orders

• Processes new and existing customers pension’s plans.

• Updated customer records with address and beneficiaries.

• Problem solved customers issues and escalated to upper management for review.

• Greeted customers warmly and ascertained the problem or reason for calling in.

• Followed up with customer’s inquiries that weren't immediately resolved.

• Identified customers' needs, clarified information, researched every issue and provided solutions.

• Create a welcoming experience by authentically greeting all guests

• Observe to quickly understand whether a guest needs assistance or wants to interact. Follow body language and verbal clues to tailor your approach

• Engage with guests in a genuine way, which includes asking questions to better understand their specific needs

• Be knowledgeable about the tools, products, and services available in the total store, and specific to your area, to solve issues for the guest and improve their experience

• Thank the guest in a genuine way and let them know we’re happy they chose to shop at Target

• Know the store sales goals and trends with the guest and team that are impacting and driving business results

• Work with your HR leader to anticipate and address specific talent and staffing needs for each area of the business; this includes understanding guests’ needs and ensuring the right mix of experience, selling capabilities and product enthusiasm to deliver the right experience

• Execute intentional recruiting efforts to help store leaders find and hire talent with the right skills and experiences to best serve their guest

• Support the training needs of your store's sales force and be an advocate for continuous learning

• Be an expert resource for scheduling systems and pay practices

• Act as an open door by listening to team members and collaborating with appropriate leaders to take action as needed