Jayla Nelson
Grand Prairie,TX
Summary
Motivated and adaptable professional with 7+ years of combined experience in warehouse operations, administrative support, and customer service. Proven ability to thrive in fast-paced environments while managing multiple responsibilities with efficiency and accuracy. Currently pursuing a Bachelor's degree in Business Administration with a concentration in Human Resources. Eager to leverage strong organizational skills, hands-on training, and a passion for people-centered work to contribute to HR initiatives such as recruitment, employee relations, and talent development.
Overview
8
8
years of professional experience
Work History
Customer Service and Operations Assistant
Headliner Magic
04.2017 - 09.2021
- Conducted thorough background checks on potential candidates, ensuring only qualified individuals were brought on board.
- Collaborated with management to design compensation packages that attracted top talent while remaining cost-effective for the company.
- Assisted in the development of job descriptions, enabling more accurate candidate matching during recruitment efforts.
- Managed the performance review process by coordinating schedules, providing guidance on goal-setting, and tracking progress throughout the year.
- Increased employee satisfaction by organizing regular team-building events and promoting work-life balance initiatives.
- Optimized workforce planning strategies through accurate forecasting of staffing needs based on historical trends.
Warehouse Worker Part Time
Amazon
11.2019 - 06.2020
- Loaded, unloaded, and moved material to and from storage and production areas.
- Consistently lifted materials weighing as much as 75 pounds.
- Maintained clean workspaces by enforcing strict housekeeping guidelines for storage areas, dock bays, and equipment zones.
- Reduced order processing times with streamlined picking, packing, and shipping procedures.
- Supported warehouse operations with manual loading, unloading, and palletizing of packages.
Clerical Warehouse Assistant, Teir 2
Best Buy
10.2021 - Current
- Loaded and unloaded delivery trucks promptly for further distribution.
- Prepared orders for shipment by picking, packing, and labeling merchandise.
- Packaged and shipped orders accurately to promote safe and quick delivery to customers.
- Maintained a safe work environment by adhering to safety protocols and regularly inspecting warehouse equipment.
- Assisted with stock takes and cycle counts to promote accurate inventory processes.
- Mentored new hires, resulting in stronger staff development and increased productivity.
- Coached employees on best practices, providing constructive feedback to support their professional growth.
Education
BBA - Human Resources Management
Strayer University
Grand Prairie, TX03-2028
High School Diploma -
Duncanville Highschool
Duncanville, TX06-2017
Skills
- Time management
- Attention to detail
- Customer service
- Team collaboration
- Problem-solving
- Cleaning and organization
- Warehouse safety
- Warehouse software systems
- Recordkeeping
- Microsoft office and docusign
- HR policies compliance
Timeline
Clerical Warehouse Assistant, Teir 2
Best Buy
10.2021 - Current
Warehouse Worker Part Time
Amazon
11.2019 - 06.2020
Customer Service and Operations Assistant
Headliner Magic
04.2017 - 09.2021
BBA - Human Resources Management
Strayer University
High School Diploma -
Duncanville Highschool
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