Jayla Norman
Smoke Chemistry Social
Arlington,TX
9
years of professional experience
Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.
Work History
Bartender/Server
1 Year- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Delivered exceptional customer service in high-volume bar environment.
- Increased repeat clientele by building rapport with patrons and anticipating their preferences.
- Crafted unique cocktail recipes, enhancing customer experience and satisfaction.
- Maintained extensive knowledge of cocktail menu and beverage offerings.
- Collaborated with bartenders to optimize workflow during peak hours.
Sales/Customer Service Representative
9 Months- Managed inbound customer inquiries, scheduling service appointments and resolving pest-control questions
- Resolved service complaints, escalating complex issues and following up through completion
- Coordinated technician routes, aligning daily service visits with customer availability and territory needs
- Updated account records, ensuring accurate contact details, service history, and billing information
Server/Bartender
4 Years 5 Months- Managed multiple tables efficiently during peak hours, optimizing workflow and customer satisfaction.
- Provided exceptional customer service by accurately taking orders and addressing concerns.
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Maintained cleanliness and organization of dining areas, enhancing guest experience.
- Trained new staff on service standards and operational procedures to ensure consistency.
- Developed strong relationships with regular customers, fostering loyalty and repeat business.
Front Desk Receptionist / Physical Therapy Assistant
1 Year 4 Months- Managed patient check-ins and appointment scheduling, ensuring smooth operations and accurate insurance processing.
- Assisted chiropractors and physical therapists in implementing patient exercises and maintaining documentation.
- Streamlined administrative processes through efficient data entry and organized file management, enhancing overall workflow.
Customer Service Representative
4 Years 3 Months- Resolved member inquiries regarding eligibility, benefits, and claims with accurate, compliant service.
- Interpreted insurance policies and coverage details to guide members through care options.
- Coordinated escalations with claims, pharmacy, and authorization teams to support timely resolution.
- Documented call outcomes and case notes in CRM systems for seamless follow-up.
Substitute Teacher
1 Year 9 Months- Delivered engaging instruction across multiple grade levels and subjects.
- Maintained structured, supportive learning environments that fostered student engagement.
- Earned recognition from school administrators for reliability and effective classroom management strategies.
Assistant Volleyball Coach
1 Year- Coached and mentored youth athletes using Division I athletic experience to enhance their skills and confidence.
- Assisted in planning practices, evaluating players, and managing game-day operations to ensure effective team performance.
- Developed training programs to enhance athlete skills through skill training and performance feedback.
Social Media Coordinator
1 Year- Managed brand social media accounts, creating content strategies that boosted visibility and engagement.
- Monitored analytics to refine campaign performance, strengthening brand reputation.
- Created multimedia content that increased fan interaction and drove follower growth.
Education
Bachelor of Science - Sports Management
Skills
Reliable service provider service
Multitasking
Teamwork
Adaptable under pressure
Problem-solving
Teamwork
Teamwork and collaboration
Friendly and outgoing
Timeline
Bartender/Server
Smoke Chemistry Social
10.2025 - CurrentRead More
Sales/Customer Service Representative
Orkin Pest Control
03.2025 - 12.2025Read More
Front Desk Receptionist / Physical Therapy Assistant
Peak Performance Chiropractic
08.2021 - 12.2022Read More
Server/Bartender
RCI Dining Services
05.2021 - 10.2025Read More
Assistant Volleyball Coach
Texas All-Stars
01.2021 - 01.2022Read More
Substitute Teacher
Campus Adventures
08.2020 - 05.2022Read More
Social Media Coordinator
North Texas Bulls
01.2020 - 01.2021Read More
Customer Service Representative
United Healthcare
02.2018 - 05.2022Read More
Alabama A&M University
Bachelor of Science from Sports Management
Read More