Jayla Padron-Colon
Summary
Offering strong foundation in communication and problem-solving, ready to learn and grow in dynamic environment. Brings ability to quickly grasp new concepts and apply them effectively. Ready to use and develop organizational and interpersonal skills in new role. Having strong customer services skill due to working with many different people. Working in the bakery with customer service being a large part of this role from greeting customers and taking their orders to making product recommendations and receiving incoming deliveries. Having knowledge of Publix's high standards for product freshness and sanitation.
Overview
2
2
years of professional experience
Work History
Staff Member/Cashier
Publix
02.2023 - Current
- Maintaining cleanliness: Keeping the sales floor neat and organized by straightening shelves, removing spills, and ensuring product displays are presentable
- Positive Attitude: Established positive relationships with customers and other team members.
- Greeting customers: Approaching customers with a smile and offering assistance upon entering the store.
- Product location: Helping customers find specific items on the shelves by providing directions and product knowledge.
- Answering questions: Addressing customer inquiries about products, pricing, promotions, and store policies.
- Checkout assistance: Operating the register efficiently, scanning items, processing payments, and providing bagging services.
- Handling returns and exchanges: Processing returns and exchanges according to company guidelines, addressing customer concerns related to damaged or incorrect items.
- Customer service resolution: Addressing minor customer issues, providing solutions to complaints.
- Money Handling: Processing payments and ensuring the proper change. Handling checks, selling lottery, providing money services such as money orders and western union.
Education
No Degree - Medical
Mariner High School
701 Chiquita Blvd05.2026
Skills
- Strong teamwork
- Cleaning and organization
- Customer relations skills
- Customer service expertise
- Cash handling
- Employee mentoring
- Multi-line phone systems
- Problem-solving
- Attention to detail
- Teamwork and collaboration
- Multitasking Abilities
- Excellent communication
Timeline
Staff Member/Cashier
Publix
02.2023 - Current
No Degree - Medical
Mariner High School