Jayla Peters
Washington
Summary
Highly efficient professional with proven track record of meeting deadlines and thriving in fast-paced environments. Skilled in effective communication, able to convey information clearly and concisely to diverse groups. Demonstrates exceptional problem-solving abilities, quickly identifying and evaluating issues before implementing effective resolutions. Possesses strong interpersonal skills and meticulous attention to detail, ensuring accuracy and precision in all tasks undertaken.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Security Officer
Core Dc
05.2023 - 02.2024
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
- Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
- Checked and verified photo identification prior to granting facility access.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Reported suspicious activities and persons to law enforcement.
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
- Monitored and authorized entrance and departure of vehicles, cargo trucks, and visitors.
- Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
- Protected facility and property guests by regularly circulating premises and monitoring surveillance feeds.
- Responded effectively to emergencies or disturbances, prioritizing the safety of personnel while minimizing property damage or loss.
- Executed security rules and procedures and calmly and promptly escorted non-compliant individuals out of building.
- Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
- Responded quickly to emergency situations to assess and deflect issues.
- Conducted training sessions for new security personnel to facilitate compliance with security protocols.
- Leveraged physical or verbal techniques to investigate suspicious activities and resolve concerns.
- Operated handheld metal detector and other surveillance devices to screen individuals entering facility.
- Issued access cards to authorized personnel to monitor access points.
- Recorded observations and occurrences and interviewed witnesses to complete and submit incident report.
- Enforced security policies and removed violators and unauthorized individuals from premises to maintain safe environment.
Assistant Teacher
John Tyler Elementary School
09.2017 - 01.2023
- Organized extracurricular activities that reinforced math concepts while promoting teamwork and collaboration among students.
- Employed classroom management strategies to create a disciplined learning environment.
- Enriched classroom experience by incorporating real-world examples that connected mathematical concepts to everyday life scenarios.
- Promoted critical thinking skills by challenging students with complex problems requiring creative solutions.
- Assisted lead teacher in preparing lesson plans, ensuring alignment with curriculum standards and objectives.
- Streamlined grading process, providing timely feedback on assignments and assessments to improve student outcomes.
- Helped teacher prepare instructional material and displays.
- Cleaned, organized and restocked classrooms for upcoming classes.
- Took part in professional development workshops to boost skills.
- Developed and implemented strategies to improve student engagement.
- Demonstrated specific skills and activities for students to improve understanding and take excess workload off teachers.
Sales Associate
Macy's
01.2019 - 07.2020
- Met customers as they entered the store, asked about their shopping needs (listened attentively), provided suggestions based on product knowledge
- Inspired customers to purchase and celebrated the purchase to make a positive impression
- Kept the fitting room area ready, ensured merchandise was swiftly returned to the sales floor
- Learned procedures and systems to improve performance
- Ensured professionalism, sincerity and enthusiasm in carrying out all tasks/responsibilities
- Improved knowledge of products by reading updated vendor tags and/or pamphlets along with taking relevant training courses
- Cross-selling of products to increase purchase amount
- Ensured sales floor presentations were maintained and quickly restocked when necessary
- Performed all product return duties with professionalism and courteousness
- Achieved Star Reward goals and personal sales goals
- Carried out sales support functions involving POS procedures
- Stayed updated about promotional sales and events at the store
- Ensured excellent housekeeping standards are maintained
- Ensured compliance, inventory control and Loss Prevention procedures are enforced
Sales Associate
Designer Shoes Warehouse (DSW)
08.2018 - 10.2019
- Delivered fast, friendly, and accurate guest experience
- Assessed the customer's needs, provided excellent assistance by always putting the customer first
- Prepared products to guest specifications
- Assisted customers, placed merchandise, handled customer transactions, processed incoming shipments, completed on-line and in-store transactions
- Aligned with company values of Accountability, Collaboration, Humility and Passion
- Complied with all policies and procedures
- Greeted customers with a helpful/friendly approach, read customer cues to match needs
- Shared benefits of the Loyalty program, answered questions regarding merchandise and completed orders
- Completed customer transactions following policies and procedures
- Maintained accuracy in cash counting and providing change
- Communicated pricing information from receipt
- Entered data into register keyboard
- Maintained a clean and safe environment for customers
- Cleaned store area, restrooms and returned shoes
- Received inbound freight, prepared/placed merchandise on the sales floor per standards, completed markdowns, maintained clearance standards and organized/maintained the stockroom
- Completed fulfillment functions i.e
- Locating items, inspecting, packaging and labeling for pick-up or delivery
- Participated in team meetings and ongoing training
- Took feedback well and was open/responsive to coaching
Education
High School Diploma -
Thomas S. Wootton Senior High School
01.2018
Skills
- Customer Services
- Cashier
- Sale Associate
- Cash handling
- Inventory Control
- Communication skills
- CPR
- Autism experience
- Childhood development
- Customer service
- Curriculum management
- Law enforcement
- Cleaning experience
- Working with students one on one
- Office management
- Cross Selling
- Stock/Restock
- Best Practices and Policies
- Organizing displays
Key Qualifications
- Customer Services
- Cashier
- Sale Associate
- Cash handling
- Inventory Control
- Cross Selling
- Stock/Restock
- Best Practices and Policies
- Organizing displays
Computer Experience
Windows, MicroSoft (Word, Excel, PowerPoint, Access, Outlook), Google (Gmail)
Certification
CPR
Timeline
Security Officer
Core Dc
05.2023 - 02.2024
Sales Associate
Macy's
01.2019 - 07.2020
Sales Associate
Designer Shoes Warehouse (DSW)
08.2018 - 10.2019
Assistant Teacher
John Tyler Elementary School
09.2017 - 01.2023
High School Diploma -
Thomas S. Wootton Senior High School
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