Summary
Overview
Work History
Education
Skills
Timeline
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Shavella Allen

Chicago,IL

Summary

Qualified Security Officer with experience maintaining safety for campus grounds and facilities. Talented at roving control and entrance control. Successfully remains calm in high-pressure situations and interactions with difficult individuals.

Overview

13
13
years of professional experience

Work History

Security Guard

Titan Security
Chicago, IL
03.2018 - 11.2024
  • Conducted daily security patrols of assigned areas.
  • Completed incident reports regarding violations of policies or procedures.
  • Assisted with searches of personnel, vehicles, packages.
  • Monitored closed circuit television systems.
  • Reviewed security logs to ensure proper documentation was maintained.
  • Responded to alarms, emergencies, and disturbances.
  • Answered questions from the public regarding facility rules and regulations.
  • Observed surveillance cameras for any suspicious activity or intruders.
  • Patrolled parking lots and garages ensuring all vehicles were properly parked in designated areas.
  • Interacted with law enforcement officials to report incidents or violations of laws and regulations.
  • Inspected buildings for fire hazards, unsafe conditions, or unauthorized persons.
  • Investigated suspicious activity and reported findings to management.
  • Maintained order during special events such as concerts and conferences.
  • Administered first aid when necessary in accordance with training guidelines.
  • Enforced safety regulations and monitored access control points.

Warehouse Worker

Amazon
Seattle, WA
01.2015 - 03.2022
  • Identified discrepancies between physical count and computer data.
  • Investigated any reported problems regarding shipping errors or damages.
  • Performed cycle counts to maintain accurate inventory records.
  • Assembled orders according to customer requests.
  • Provided assistance in loading and unloading containers from ships and trains.
  • Inspected incoming shipments for damage or discrepancies.
  • Followed established guidelines for picking orders accurately.
  • Transported goods to designated areas within the warehouse facility.
  • Processed returns of defective merchandise as required.
  • Operated scanners, computers, and other equipment to track orders.
  • Received and tracked incoming inventory shipments.
  • Verified accuracy of incoming shipments against purchase orders.
  • Maintained stock levels in accordance with company policies.
  • Maintained accurate inventory records using computerized tracking systems.
  • Ensured safety protocols were followed at all times while operating machinery.
  • Used pallet jacks to move items to and from warehouse locations.
  • Kept shelves, workstations and pallet areas neat and tidy to maintain safe work environment.
  • Moved large and bulky items manually or with pallet jacks or forklifts.
  • Staged and sorted multiple types of products for loading.

Retail Sales Associate

Macys Department Store
Chicago, FL
02.2012 - 02.2016
  • Assisted in training new employees on proper use of equipment and safety protocols.
  • Processed returned merchandise according to company policies.
  • Assisted with unloading delivery trucks and stocking shelves with new merchandise.
  • Provided product information and answered customer questions.
  • Operated point-of-sale systems accurately to process payments from customers.
  • Performed cashier duties such as ringing up sales, processing payments, and issuing receipts.
  • Handled customer complaints in a professional manner.
  • Demonstrated knowledge of store products and services.
  • Participated in team meetings and training sessions.
  • Kept informed about new products arriving at the store on a regular basis.
  • Offered suggestions for additional items that may be of interest to customers.
  • Maintained a clean work environment by sweeping, dusting, vacuuming and mopping floors.
  • Inspected purchased items for defects before handing them over to customers.
  • Demonstrated product features to customers.
  • Stocked shelves with merchandise according to company standards.
  • Completed transactions in an efficient manner while providing excellent customer service.
  • Organized displays to attract customers and promote sales.
  • Promoted special offers and discounts to encourage additional purchases.
  • Tracked inventory levels throughout the day and restocked items as needed.

Education

High School Diploma -

McKinley Lakeside Academy
Chicago, IL
05-2024

Skills

  • Security camera monitoring
  • Patrolling
  • Premises surveillance
  • Grounds monitoring
  • Dispatch
  • Security operations experience
  • Superb surveillance skills
  • X-ray machine operation
  • Legible report writing
  • Security operations
  • Building patrol
  • Vigilant and watchful
  • Reliability
  • Keen observer
  • Incident reporting
  • Surveillance
  • Mobile patrols
  • English fluency
  • Document preparation
  • Emergency management
  • Complex Problem-solving
  • Reporting skills

Timeline

Security Guard

Titan Security
03.2018 - 11.2024

Warehouse Worker

Amazon
01.2015 - 03.2022

Retail Sales Associate

Macys Department Store
02.2012 - 02.2016

High School Diploma -

McKinley Lakeside Academy

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Shavella Allen