Summary
Overview
Work History
Education
Skills
Timeline
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Jayla Rokov

Nashville,TN

Summary

Seasoned server with a proven track record of exceptional customer service and upselling techniques, demonstrated across roles at prestigious establishments. Skilled in food safety practices and effective communication, I excel in fast-paced environments, ensuring guest satisfaction and operational efficiency. My dedication to team support and problem-solving drives performance improvement and sales growth. Highly skilled in customer service with valuable experience as a waiter, adept at managing high-volume dining environments. Possess strong communication and interpersonal skills, ensuring positive guest experiences and efficient table management. Proven ability to improve workflow and enhance team efficiency, contributing significantly to the restaurant's reputation for excellence in service. Demonstrated adaptability and problem-solving capabilities in fast-paced settings, leading to increased customer satisfaction and repeat business.

Overview

2
2
years of professional experience

Work History

Server

Olive Garden
Nashville, TN
08.2024 - 01.2025
  • Provided excellent customer service to ensure satisfaction.
  • Communicated effectively with kitchen staff regarding customer allergies or special requests.
  • Took orders from customers accurately and promptly.
  • Delivered food orders promptly and courteously.
  • Assisted in training new servers.
  • Performed opening and closing duties, such as setting up the dining area and stocking supplies.
  • Monitored the dining room for cleanliness and proper setup at all times.
  • Followed health safety guidelines when preparing and serving food products.
  • Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
  • Prepared drinks according to standard recipes.
  • Ensured that each guest was served courteously, quickly, and efficiently.
  • Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
  • Cleaned tables and chairs to prepare the dining area for the next customers.
  • Provided exceptional service to a high volume of daily customers.
  • Greeted customers, answered questions, and recommended specials to increase profits.
  • Promoted desserts, appetizers, and specialty drinks to optimize sales.

Server

Logans Roadhouse Grill
Nashville, TN
08.2023 - 05.2024
  • Provided excellent customer service to ensure satisfaction.
  • Communicated effectively with kitchen staff regarding customer allergies or special requests.
  • Took orders from customers accurately and in a timely manner.
  • Delivered food orders promptly and courteously.
  • Assisted in training new servers.
  • Performed opening and closing duties such as setting up the dining area, restocking supplies.
  • Monitored dining room for cleanliness and proper set-up at all times.
  • Upheld high standards of sanitation in accordance with health department regulations.
  • Followed health safety guidelines when preparing and serving food products.
  • Prepared drinks according to standard recipes.
  • Ensured that each guest was served courteously, quickly, and efficiently.
  • Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
  • Cleaned tables and chairs to prepare the dining area for the next customers.
  • Provided exceptional service to a high volume of daily customers.
  • Greeted customers, answered questions, and recommended specials to increase profits.
  • Promoted desserts, appetizers, and specialty drinks to optimize sales.

Server

Outback Steakhouse
Nashville , TN
02.2023 - 05.2023
  • Provided excellent customer service to ensure satisfaction.
  • Communicated effectively with kitchen staff regarding customer allergies or special requests.
  • Took orders from customers accurately and in a timely manner.
  • Stay informed about daily specials, new menu items, and promotions.
  • Delivered food orders promptly and courteously.
  • Performed opening and closing duties, such as setting up the dining area and restocking supplies.
  • Upheld high standards of sanitation in accordance with health department regulations.
  • Followed health safety guidelines when preparing and serving food products.
  • Handled money transactions accurately while following company procedures for handling cash payments.
  • Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
  • Prepared drinks according to standard recipes.
  • Checked food before serving it to customers.
  • Ensured that each guest was served courteously, quickly, and efficiently.
  • Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
  • Cleaned tables and chairs to prepare the dining area for the next customers.
  • Greeted customers, answered questions, and recommended specials to increase profits.

Education

High School Diploma -

Cardinal Ritter College Prep
Saint Louis, MO
05-2022

Some College (No Degree) - Agriculture - Animal Science

Tennessee State University
Nashville, TN

Skills

  • Team member support
  • Table resetting
  • Food inspection
  • Liquor, wine, and food service
  • Performance improvement
  • Effective customer upselling
  • Food safety practices
  • Safe food handling
  • Customer service
  • Cash handling
  • Order accuracy
  • Responsible beverage service
  • Cleanliness standards
  • Exceptional customer service
  • Patient
  • Hardworking
  • Problem-solving
  • Works well with others

Timeline

Server

Olive Garden
08.2024 - 01.2025

Server

Logans Roadhouse Grill
08.2023 - 05.2024

Server

Outback Steakhouse
02.2023 - 05.2023

High School Diploma -

Cardinal Ritter College Prep

Some College (No Degree) - Agriculture - Animal Science

Tennessee State University

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Jayla Rokov