Jayla Bonilla
East Hartford
Summary
Motivated and goal-driven professional with hands-on experience in fast food, retail, customer service, and patient care. Known for being adaptable, reliable, and a quick learner with strong communication skills. Currently working in retail while pursuing a bachelor’s degree at Southern Connecticut State University, with plans to enter the nursing program and earn a BSN. Passionate about healthcare and committed to personal and professional growth. Highly coachable, team-oriented, and dedicated to delivering quality results in every role.
Overview
3
3
years of professional experience
2026
2026
years of post-secondary education
1
1
Certification
Work History
Retail Sales Associate
TJX Companies
Hamden
11.2023 - Current
- Assisted customers with product selections and provided exceptional service.
- Maintained store presentation and organized merchandise on sales floor.
- Operated cash register and processed customer transactions accurately.
- Implemented visual merchandising standards to enhance product displays.
- Addressed customer inquiries and resolved issues promptly and professionally.
- Participated in training sessions to improve product knowledge and sales techniques.
- Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.
- Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
- Maintained a clean work environment by sweeping, dusting, vacuuming and mopping floors.
- Provided product information and answered customer questions.
PCA
The HomeAides
Middletown
02.2022 - 05.2023
- Assisted patients with daily living activities and personal care tasks.
- Monitored patient health and reported changes to nursing staff.
- Maintained cleanliness and organization of patient living spaces.
- Communicated effectively with patients to provide emotional support.
- Documented patient care activities and observations accurately in records.
- Followed safety protocols to ensure a safe environment for patients.
- Performed light housekeeping duties such as changing bed linens, doing laundry, washing dishes and vacuuming carpets.
- Provided emotional support and companionship to elderly clients experiencing loneliness or depression.
- Provided personal care assistance to elderly and disabled individuals in their homes, including bathing, dressing, grooming, transferring, toileting and feeding.
- Ensured safety of patients by using appropriate lifting techniques while assisting them with mobility activities.
- Assisted patients with recreational activities such as reading books or playing board games.
- Prepared meals according to dietary guidelines set forth by the physician or dietitian.
- Helped patients to perform range-of-motion exercises as instructed by physical therapists or other healthcare professionals.
- Promoted patient satisfaction by assisting with bathing, dressing and exercising.
- Performed variety of delegated basic patient care services to support nursing functions and activities of daily living.
- Identified and reported observations and clinical symptoms to appropriate healthcare professionals, driving timely intervention.
Education
Bachelor of Science - Healthcare Studies - Nursing
Southern Connecticut State University
New Haven, CT 08.2021 - 06.2025
A.I. Prince Technical High School
Hartford , CTSkills
- Hardworking
- Resilient
- Patient
- Fast learner
- Managing time
- Reliable
- Team collaboration
- Attention to detail
- Problem solving
- Positive
- Responsible
- Motivated
Languages
Spanish
Limited
Certification
- CNA certification. Iss date: June 12, 2025.
Timeline
Retail Sales Associate
TJX Companies
11.2023 - Current
PCA
The HomeAides
02.2022 - 05.2023
Bachelor of Science - Healthcare Studies - Nursing
Southern Connecticut State University
08.2021 - 06.2025
A.I. Prince Technical High School