Summary
Overview
Work History
Education
Skills
Work Availability
Work Preference
Timeline
CustomerServiceRepresentative
Open To Work

Jayla Sanford

Cleveland,OH

Summary

Customer Service Representative with expertise from Dial America/Aucera, skilled in problem solving and engaged listening. Enhanced customer satisfaction by resolving escalated issues and collaborating with teams to improve service processes. Proficient in CRM systems, driving product enhancements and customer loyalty.

As customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.

Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.

Diligent Customer Service Representative with a solid background in customer service. Proven track record of efficiently resolving customer inquiries and maintaining high satisfaction rates. Demonstrated ability to leverage communication and problem-solving skills to enhance customer experience.

Overview

7
7
years of professional experience

Work History

Customer Service Representative

Dial America/Aucera
10.2024 - Current
  • Maintained up-to-date knowledge of products and services to effectively address customer needs.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.
  • Collaborated with team members to develop best practices for consistent customer service delivery.
  • Negotiated solutions with dissatisfied customers, turning potential negative reviews into positive testimonials.
  • Collaborated with product team to communicate customer feedback, resulting in product enhancements.
  • Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.
  • Investigated and resolved customer inquiries and complaints quickly.

Customer Service Representative

Lifeline Screening
11.2018 - 05.2021
  • Resolved customer inquiries through effective communication and problem-solving techniques.
  • Utilized CRM software to document interactions and enhance service delivery.
  • Assisted customers with product selection, ensuring a positive shopping experience.
  • Collaborated with team members to streamline service processes and improve response times.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Reduced process inconsistencies and effectively trained team members on best practices and protocols.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Delivered prompt service to prioritize customer needs.

Education

No Degree - Sports Therapy And Medicine

Lakeland Community College
Willoughby, OH

High School Diploma -

Cleveland Central Catholic
Cleveland
05-2017

Skills

  • Customer service
  • Engaged listening
  • Critical thinking
  • Efficient data input
  • Problem solving
  • Call center experience
  • Computer proficiency
  • Documentation
  • Data collection
  • Tension reduction
  • Skilled in customer relationship management systems

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference

Work Type

Full TimePart Time

Location Preference

RemoteOn-Site

Timeline

Customer Service Representative

Dial America/Aucera
10.2024 - Current

Customer Service Representative

Lifeline Screening
11.2018 - 05.2021

No Degree - Sports Therapy And Medicine

Lakeland Community College

High School Diploma -

Cleveland Central Catholic