Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Jayla Seamster

Seagoville

Summary

Dynamic Medical Assistant with extensive experience at Parkland Hospital, excelling in patient care and HIPAA compliance. Proven ability to enhance customer satisfaction through active listening and effective communication. Skilled in electronic health records and vital signs monitoring, consistently contributing to a positive clinical environment and fostering teamwork.

Overview

9
9
years of professional experience

Work History

Medical Assistant

Parkland Hospital
03.2024 - 04.2025
  • Sanitized, restocked, and organized exam rooms and medical equipment.
  • Obtained client medical history, medication information, symptoms, and allergies.
  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
  • Performed medical records management, including filing, organizing and scanning documents.
  • Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.

Patient Access Representative

Baylor Scott & White
06.2022 - 11.2024
  • Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
  • Adapted quickly to changing demands within the healthcare environment, demonstrating flexibility and a strong commitment to quality patient care.
  • Provided excellent customer service through active listening skills, understanding patient needs, and offering tailored solutions where applicable.
  • Managed challenging situations effectively by remaining calm under pressure while resolving conflicts or addressing dissatisfied patients professionally.
  • Contributed to a positive work environment by fostering strong relationships among colleagues, promoting teamwork, and sharing best practices.

Retention Representative (Remote)

State Farm Insurance Inc
08.2019 - 02.2022
  • Built rapport with customers through active listening and empathetic understanding of their needs.
  • Exceeded performance expectations consistently while handling challenging situations such as irate customers or complex billing disputes.
  • Managed high call volume, maintaining professionalism and efficiency in all interactions.
  • Resolved account issues for enhanced customer satisfaction and loyalty.

Chat Support Representative (Remote)

Kelly Connect
10.2016 - 04.2019
  • Enhanced customer satisfaction by providing timely and accurate responses to inquiries through chat support.
  • Retained detailed records of all chat support interactions, ensuring optimal documentation for quality assurance purposes.
  • Conducted thorough research to provide accurate information, ensuring prompt resolution of customer concerns.
  • Resolved technical issues for customers by utilizing comprehensive knowledge of company products and services.

Education

Associate of Science - Health Sciences

Dallas College
Dallas, TX
06-2025

John Horn High School
Mesquite, TX
05-2019

Skills

  • HIPAA compliance
  • Patient scheduling
  • Customer service
  • Medical terminology knowledge
  • Vital signs monitoring
  • Direct patient care
  • Medical terminology
  • Data entry
  • Electronic health records
  • Quick typing
  • Language fluency
  • Performance tracking
  • Up-selling techniques

Languages

English
Full Professional

Timeline

Medical Assistant

Parkland Hospital
03.2024 - 04.2025

Patient Access Representative

Baylor Scott & White
06.2022 - 11.2024

Retention Representative (Remote)

State Farm Insurance Inc
08.2019 - 02.2022

Chat Support Representative (Remote)

Kelly Connect
10.2016 - 04.2019

Associate of Science - Health Sciences

Dallas College

John Horn High School

Similar Profiles

CREATE PROFILE
Jayla Seamster