Jayla Sedberry
Edgewater,CO
Summary
I am a highly motivated job seeker, with the desire to take on new challenges. I have a strong work ethic, adaptability, and exceptional interpersonal skills. I work effectively whether it be with a team or by myself, and I bring great and warming energy to any environment that I'm present in. I hope to partner with an organization in which I'm able to showcase my abilities and continue to grow professionally.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Passenger Service Agent
Frontier Airlines
Denver, CO
07.2024 - 09.2025
- Assisted passengers with check-in procedures, including issuing boarding passes, and baggage tags.
- Provided exceptional customer service to passengers, ensuring a positive travel experience.
- Effectively resolved customer complaints and concerns in a professional manner.
- Maintained accurate records of passenger data and transactions using computer systems.
- Collaborated with ground staff to ensure smooth boarding and deplaning processes.
Hyatt House DTC
Hyatt
Englewood, CO
11.2023 - 05.2024
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
- Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
- Performed data entry into computer systems to maintain accurate records of customer information.
- Handled cash transactions accurately, balancing the register at the end of each shift.
- Responded to inquiries and room requests made online, by phone and via email with housekeeping and maintenance staff to address and resolve building and room issues.
Housekeeping Supervisor
Bonaventure Senior Living
Castle Rock, CO
11.2021 - 07.2022
- Verified each completed room against standard plans to maintain consistency.
- Sanitized and cleaned sinks, mirrors, toilets and showers.
- Monitored cleanliness of lobby, swimming pool and other common areas.
- Changed bed linens and towels, tidied up rooms.
- Responded to requests from guests regarding housekeeping needs.
- Inspected guest rooms after cleaning to ensure they were presentable.
- Employed deep-cleaning techniques for areas in need of additional sanitation.
Education
High school diploma -
Grandview High School
Aurora, CO05.2019
Associate of Arts - Business Administration And Management
Community College of Denver
Denver, COSkills
Superior customer service
Problem solving
Attention to detail
Effective communication
Interpersonal skills
Hospitality services
Front desk operations
Quality assurance
Passenger assistance
Flight check-in procedures
Ramp operations
Passenger and cargo handling
Certification
Driver's License
Personal Information
Willing To Relocate: Anywhere
Affiliations
Volunteer/House Ambassador At The Ronald McDonald House - Denver, CO
Timeline
Passenger Service Agent
Frontier Airlines
07.2024 - 09.2025
Hyatt House DTC
Hyatt
11.2023 - 05.2024
Housekeeping Supervisor
Bonaventure Senior Living
11.2021 - 07.2022
High school diploma -
Grandview High School
Associate of Arts - Business Administration And Management
Community College of Denver