Jayla Sheppard
Jonesboro,AR
Summary
Customer support professional with a strong focus on utilizing exceptional interpersonal and problem-solving skills to provide prompt resolutions. Committed to fostering positive customer relationships and adept at diffusing challenging situations. Known for ability to think critically and find effective solutions to complex problems.
Overview
3
3
years of professional experience
Work History
Cashier
Walmart
Jonesboro, AR
10.2024 - Current
- Answered phone calls to assist customers with questions and orders.
- Verified that all coupons were valid before processing them for payment.
- Processed returns and exchanges according to company policies and procedures.
- Processed efficient and accurate cash, check, debit and credit card payments using Point-of-Sale system.
FC Associate
Amazon
Jonesboro, AR
10.2024 - 01.2025
- Packaged fragile items with protective padding to prevent damages during shipments.
- Packed and unpacked items, checking breakables before stocking on shelves.
- Stocked shelves with merchandise to ensure availability of products for customers.
- Issued supplies, materials and products to team members based on information from requisitions.
- Inspected merchandise for wear or defects, disposing of damaged items as instructed by supervisors.
- Operated forklift and pallet jack to transport heavy loads.
Customer Service Cashier
Target
Jonesboro, USA
07.2024 - 09.2024
- Responsibilities operating the cash register and ensuring that customer orders are being recorded accurately
- Responsible for ensuring that their food is prepared safely and correctly for each visit as well
- Provided excellent customer service and ensuring customers have a great experience whether serving them in drive through or inside lobby
- Maintained a clean and organized workspace, promoting a welcoming environment for customers
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor
- Processed customer orders and accurately handled payment transactions
Customer Service Cashier
Tacos 4 Life
North Little Rock, USA
02.2022 - 07.2023
- Responsibilities operating the cash register and ensuring that customer orders are being recorded accurately
- Responsible for ensuring that their food is prepared safely and correctly for each visit as well
- Provided excellent customer service and ensuring customers have a great experience whether serving them in drive through or inside lobby
- Maintained a clean and organized workspace, promoting a welcoming environment for customers
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor
- Processed customer orders and accurately handled payment transactions
Advocates for Autism
- Company Overview: Non-Profit Organization
- Providing help with events, marketing, promoting, and planning
- Hands-on and physical labor with working with and helping the people that are a part of this awesome organization
- Non-Profit Organization
Education
High School Diploma -
Nettleton Highschool
Jonesboro, AR05.2024
Nursing - Practitioner Nurse
ASU Newport
Jonesboro, ARSkills
- Attention to Detail
- Active Listening Skills
- Customer Service
- Customer Loyalty
- Positive Attitude
- Teamwork
- Time Management
- Interpersonal Skills
- Complaint Resolution
- Communication
- Patience
- Problem Solving
- Organizational Skills
- Critical Thinking Skills
- Cross Selling / Up-Selling
- Stock management
- Loading and unloading
- Problem-solving
- Material loading and unloading
- Materials handling and transport
- Verbal and written communication
- Warehouse equipment maintenance
- Labeling and sorting
- Delivery scheduling
- Inventory management
- Multitasking and organization
- Warehouse safety
- Self-motivated and disciplined
Volunteer Experience
Advocates for Autism, Volunteer, Providing help with events, marketing, promoting, and planning., Hands-on and physical labor with working with and helping the people that are a part of this awesome organization.
Timeline
Cashier
Walmart
10.2024 - Current
FC Associate
Amazon
10.2024 - 01.2025
Customer Service Cashier
Target
07.2024 - 09.2024
Customer Service Cashier
Tacos 4 Life
02.2022 - 07.2023
Advocates for Autism
High School Diploma -
Nettleton Highschool
Nursing - Practitioner Nurse
ASU Newport