Jayla Shy
MI
Summary
My career objective is to obtain a position within your company, where I can display my skills, talents, and abilities.
Overview
10
10
years of professional experience
Work History
Resident Advisor/ Driver
MCHS Family Of Services
03.2023 - 08.2026
- Provided support for resident needs, fostering a safe and inclusive environment.
- Assisted in conflict resolution among residents, promoting positive community interactions.
- Organized and facilitated events to encourage resident engagement and socialization.
- Monitored compliance with facility policies, ensuring adherence to safety protocols.
- Conducted regular check-ins with residents, building trust and rapport within the community.
- Collaborated with staff to develop resources that addressed resident concerns effectively.
- Implemented feedback mechanisms to gather resident input and improve program offerings.
- Trained new staff on operational procedures and best practices for resident support.
- Developed strong relationships with residents, fostering a supportive and inclusive living community.
- Created informative bulletin boards that provided relevant resources related to academics, mental health, and campus life opportunities for students'' personal growth.
- Facilitated roommate agreements at the beginning of each semester to set clear expectations for shared living spaces.
- Educated residents on university policies, promoting responsible behavior within the residence hall community.
- Monitored building security by conducting routine rounds throughout the facility.
- Collaborated with fellow Resident Advisors on programming initiatives to create a sense of unity among residents.
- Assisted residents with transitioning into new living environment and maintained strong relationships with residents.
- Coordinated move-in and move-out processes, ensuring smooth transitions for new and departing residents.
- Enhanced resident satisfaction by promptly addressing concerns and providing solutions.
- Enforced policies and safety standards through building and room rounds.
- Assisted in the development of residence policies, contributing to a safe and positive community atmosphere.
- Enhanced understanding and respect among residents with diverse backgrounds by initiating multicultural events.
- Increased engagement in campus activities, encouraging participation through effective communication and promotional efforts.
- Fostered leadership skills among residents by mentoring and involving them in decision-making processes.
Remote Customer Service Representative( Seasonal)
Conduent
10.2023 - 12.2025
- Collaborated with cross-functional teams to improve service delivery processes and reduce response times.
- Trained new representatives on product knowledge and customer support systems, ensuring effective onboarding.
- Resolved customer inquiries efficiently, enhancing overall satisfaction and loyalty.
- Managed high-volume calls, providing accurate information and timely solutions to issues.
- Responded to customer requests for products, services, and company information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Boosted team morale by consistently recognizing colleagues' contributions and achievements.
- Addressed customer inquiries to ensure satisfaction and foster positive service experience.
- Enhanced customer loyalty by offering personalized solutions tailored to individual needs.
- Maintained detailed records of customer interactions, contributing to comprehensive database for future reference.
Youth Worker
Spectrum Human Services
01.2022 - 08.2024
- Facilitated individual and group counseling sessions to support youth development and emotional well-being.
- Developed and implemented engaging programs addressing social skills, conflict resolution, and self-esteem enhancement.
- Collaborated with parents, educators, and community partners to create comprehensive support plans for at-risk youth.
- Mentored junior staff in effective communication techniques and crisis intervention strategies.
- Established trusting relationships with young people through empathetic listening and genuine interest in their lives outside of program hours.
- Advocated for youth rights and access to services within community organizations and local government initiatives.
- Monitored progress of youth in various programs, adjusting interventions as necessary for optimal outcomes.
- Promoted a safe, inclusive environment by establishing clear expectations and reinforcing positive behaviors among participants.
- Completed necessary reports and documentation to maintain thorough, accurate case records.
- Provided individualized support for at-risk youth, resulting in increased self-esteem and positive behavior changes.
- Provided guidance and advice to youth, supporting navigation of diverse personal and social issues.
- Supervised youth in residential and community-based programs to minimize risks and offer support.
- Provided key emotional support to special needs youth.
- Assisted in identifying and reducing barriers to youth engagement and development.
- Enhanced youth engagement by incorporating interactive activities and group discussions into programs.
- Facilitated youth development and leadership programs for young people from diverse backgrounds.
Mentor
Woman Of Tomorrow Organization
01.2017 - 08.2024
- Guided mentees in personal development and goal-setting strategies.
- Facilitated workshops to enhance leadership and life skills among participants.
- Developed individualized action plans to address mentee needs and aspirations.
- Cultivated a supportive environment fostering open communication and trust.
- Collaborated with local organizations to expand resources for mentees' growth.
- Assessed program effectiveness through feedback collection and participant evaluations.
- Advocated for mentee interests within organizational initiatives and community events.
- Served as a role model for professionalism, integrity, and dedication within the mentorship program environment.
- Enhanced mentee performance by providing personalized guidance and support.
- Served as role model for mentees by demonstrating strong values and ethical standards.
- Assisted mentees in developing self-confidence and positive self-image.
- Monitored mentee performance consistently, identifying areas of improvement and adjusting mentorship approaches accordingly.
Assembly Line Worker
General Motors Co
10.2020 - 07.2023
- Operated machinery to assemble vehicle components efficiently and accurately.
- Collaborated with team members to meet daily production goals consistently.
- Inspected finished products for quality assurance and compliance with standards.
- Trained new employees on assembly line processes and safety protocols.
- Monitored inventory levels, ensuring adequate supplies for uninterrupted operations.
- Met daily production quotas by working effectively within a fast-paced assembly line environment.
- Collaborated with team members to maximize productivity and ensure seamless workflow on the assembly line.
Security Officer
Allied Universal Security Services
09.2021 - 04.2023
- Monitored premises and ensured safety protocols were followed consistently.
- Conducted regular security patrols to deter unauthorized access and identify potential hazards.
- Responded effectively to incidents, coordinating with law enforcement as necessary.
- Assisted in training new staff on security procedures and emergency response protocols.
- Developed incident reports detailing findings and recommendations for process improvements.
- Mentored junior officers, enhancing team performance through shared knowledge and experience.
Remote Customer Service Representative
Foundever
03.2020 - 04.2023
- Implemented process improvements that enhanced overall customer satisfaction rates.
- Analyzed customer feedback to identify trends and recommend actionable solutions.
- Resolved customer inquiries through phone, chat, and email channels, ensuring timely responses.
- Trained new representatives on company policies and customer service protocols.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Trained new Customer Service Representatives on company policies, procedures, and best practices.
Electrical Technician
Roush Industries
03.2018 - 01.2020
- Conducted electrical system troubleshooting and repairs to ensure operational efficiency.
- Collaborated with engineering teams on electrical design improvements for enhanced performance.
- Led preventive maintenance programs to reduce downtime and improve reliability of equipment.
- Trained junior technicians on safety protocols and best practices in electrical maintenance.
- Analyzed electrical schematics to diagnose issues and develop effective solutions.
- Coordinated installation of new electrical systems, ensuring compliance with industry standards.
- Installed electrical conduit and wiring for power, controls, and lighting.
- Replaced faulty wiring, switches and circuit breakers to reduce fire risks, boost service capacity and increase versatility.
- Tested wiring and other system parts for electrical flow and function.
- Tested, troubleshot, and calibrated equipment in shop and field.
Electrical Technician
Yazaki
08.2017 - 12.2019
- Implemented process improvements that optimized workflow and reduced operational costs.
- Developed technical documentation for processes, facilitating knowledge transfer among team members.
- Disconnected and removed motors and pumps.
- Installed electrical wiring through conduits and holes in both flooring and walls.
- Installed, adjusted and calibrated electrical equipment and instrumentation to maintain proper performance.
- Inspected equipment for defects and safety hazards and completed necessary repairs.
- Obtained measurements and readings using volt and ohm meters, meggers, IC testers, and dial indicators.
- Connected electrical systems to external power sources and programmed automated control systems to protect equipment from high voltage.
- Interpreted blueprints, schematics, drawings, and layouts to complete repairs.
- Supported the design process by providing technical expertise on electrical systems requirements, layout, and component selection.
Driver/Dispatcher
Amazon
03.2016 - 05.2019
- Operated delivery vehicles in compliance with safety regulations and traffic laws.
- Managed efficient route planning to optimize delivery times and reduce fuel consumption.
- Conducted vehicle inspections and performed routine maintenance to ensure operational integrity.
- Trained new drivers on company policies, safety procedures, and best driving practices.
- Collaborated with warehouse staff to coordinate timely loading and unloading of shipments.
- Streamlined delivery processes by implementing technology solutions for tracking packages in real-time.
Cashier
Five Below
06.2016 - 04.2018
- Processed customer transactions accurately and efficiently using point-of-sale systems.
- Provided exceptional customer service by addressing inquiries and resolving issues promptly.
- Maintained organized cash register area to streamline operations and enhance customer experience.
- Assisted in inventory management by restocking shelves and conducting regular counts.
Education
Human Biology
Schoolcraft College
Livonia, MIHigh School Diploma -
Thurston
06.2016
Skills
Cash Register Materials Handling Plastics Blow Molding Electrical Wiring Commercial Driving Transportation
Management Systems Cooking Valet Parking (3 Years) English (10 Years) Stocking Cash Handling
Product Demos Microsoft Office Proofreading (10 Years) Service Writing Load & Unload Warehouse
Experience Basic Math Organizational Skills Floor Care Administrative Experience Custodial Experience
Commercial Cleaning Microsoft Outlook Assembly Customer Service (9 Years) Typing Clerical Experience
Timeline
Remote Customer Service Representative( Seasonal)
Conduent
10.2023 - 12.2025
Resident Advisor/ Driver
MCHS Family Of Services
03.2023 - 08.2026
Youth Worker
Spectrum Human Services
01.2022 - 08.2024
Security Officer
Allied Universal Security Services
09.2021 - 04.2023
Assembly Line Worker
General Motors Co
10.2020 - 07.2023
Remote Customer Service Representative
Foundever
03.2020 - 04.2023
Electrical Technician
Roush Industries
03.2018 - 01.2020
Electrical Technician
Yazaki
08.2017 - 12.2019
Mentor
Woman Of Tomorrow Organization
01.2017 - 08.2024
Cashier
Five Below
06.2016 - 04.2018
Driver/Dispatcher
Amazon
03.2016 - 05.2019
Human Biology
Schoolcraft College
High School Diploma -
Thurston