Jayla Sims
Delaware,Ohio
Summary
Proven Customer Support Specialist with a track record of enhancing customer satisfaction and fostering strong relationships, notably at American Freight Corp Office. Skilled in CRM software and complaint handling, my approach combines professional excellence with teamwork, significantly improving client retention and feedback. Demonstrated ability to resolve complex issues, ensuring positive customer experiences and repeat business.
Overview
13
13
years of professional experience
Work History
Customer Support Specialist
American Freight Corp Office
01.2023 - Current
- Developed strong relationships with clients, resulting in repeat business and positive feedback.
- Delivered exceptional customer service experiences by maintaining a positive attitude, active listening skills, and empathetic responses to customer concerns.
- Enhanced customer satisfaction by addressing and resolving complex issues promptly and professionally.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Provided timely assistance to customers via phone, email, and live chat channels, ensuring a high level of professionalism at all times.
- Handled escalated support cases with diplomacy and tact, successfully defusing tense situations between the company and its customers.
Server/Bartender
Son of Thurman
04.2015 - 11.2022
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Bussed and reset tables to keep dining room and work areas clean.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
Server/Bartender
Buns Restaurant
09.2011 - 08.2014
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
- Ensured accurate cash handling and processed transactions swiftly, contributing to restaurant's financial accuracy.
- Adapted to diverse customer needs, providing personalized service that increased guest satisfaction.
Education
General Studies
Bellefontaine High School
Bellefontaine, OHJVS/Career Center
Bellefontaine, OH04.2000
Skills
- Complaint Handling
- Customer Relationship Management (CRM)
- CRM Software
- Call center experience
- Ticket management
- Sales Support
- Payment Processing
- Customer service excellence
- Teamwork and Collaboration
- Collaborative Team Player
- Highly Professional
Timeline
Customer Support Specialist
American Freight Corp Office
01.2023 - Current
Server/Bartender
Son of Thurman
04.2015 - 11.2022
Server/Bartender
Buns Restaurant
09.2011 - 08.2014
General Studies
Bellefontaine High School
JVS/Career Center
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