Jayla Stepp
Tempe,AZ
Summary
Results-driven leader in client relations and team leadership. Skilled in orchestrating workflows and managing high-profile interactions. Strong background in conflict resolution and staff training, improving operational efficiency. Expertise in analytical thinking and record-keeping, enhancing emergency action plans and supporting organizational success.
Overview
4
4
years of professional experience
Work History
Lead Hostess
Toca Madera
Scottsdale, AZ
11.2024 - Current
- Managed high-profile client interactions, ensuring satisfaction and fostering long-term relationships.
- Supervised front-of-house operations, optimizing workflow and enhancing guest experience through effective leadership.
- Trained and guided staff on procedures, highlighting mentorship, teamwork, and the ability to convey complex information clearly.
Server
The Enclave at Anthem Senior Living
Phoenix, AZ
11.2022 - 08.2024
- Managed high-pressure interactions with professionalism and tact, resolving conflicts and enhancing customer satisfaction.
- Collaborated with team members to ensure seamless operations, showcasing teamwork, adaptability, and reliability in dynamic environments.
- Maintained accurate records and coordinated multiple tasks effectively, ensuring compliance with legal standards and supporting operational integrity.
Certified Lifeguard
Anthem Community Center
Phoenix, AZ
05.2022 - 08.2022
- Trained and guided new staff on emergency procedures, enhancing team readiness and ensuring clear understanding of critical protocols.
- Assisted in the development of emergency action plans for various scenarios, ensuring preparedness for any situation.
- Documented incidents and safety reports accurately to support compliance and improve safety protocols.
Education
Bachelor's degree - Political Science
Arizona State University
Tempe, AZ05-2027
Skills
- Communication skills
- Critical thinking
- Team leadership
- Client relations
- Conflict resolution
- Staff training
Languages
Mandarin, Expert
Timeline
Lead Hostess
Toca Madera
11.2024 - Current
Server
The Enclave at Anthem Senior Living
11.2022 - 08.2024
Certified Lifeguard
Anthem Community Center
05.2022 - 08.2022
Bachelor's degree - Political Science
Arizona State University