Jayla Stewart
Carrollton
Summary
Proven expertise in client relationship building and workflow optimization, demonstrated at BMC Software where I enhanced customer satisfaction and retention. Skilled in remote work and calendar management, I effectively boosted team morale and streamlined service processes, achieving significant improvements in operational efficiency and customer trust.
Experienced with coordinating schedules and managing resources efficiently. Utilizes organizational skills to maintain smooth operations and resolve scheduling conflicts. Knowledge of communication techniques to enhance team productivity and client satisfaction.
Scheduling professional prepared to streamline operations and optimize resource management. Proven experience in coordinating schedules, resolving conflicts, and maintaining operational efficiency. Known for strong collaboration skills and adaptability to changing needs, with focus on achieving results and supporting team efforts.
Overview
5
5
years of professional experience
Work History
Scheduling Agent
Clear Choice Dental
11.2023 - Current
- Increased client retention with timely follow-ups and reminders about upcoming appointments.
- Performed regular audits of the scheduling system to ensure accuracy and avoid potential issues down the line.
- Maintained comprehensive records of scheduled appointments, providing an easily accessible reference point for management review or future planning purposes.
- Boosted team morale by creating a supportive work environment that fostered open communication about schedule preferences and availability.
Tech Support/CSR
BMC Software
09.2019 - 11.2023
- Enhanced customer satisfaction by addressing inquiries effectively.
- Provided technical support for resolving customer issues efficiently.
- Improved client retention with personalized service solutions.
- Responded promptly to customer requests, ensuring high service standards.
- Assisted customers to enhance their shopping experience.
- Delivered accurate information to customers, fostering trust.
- Collaborated with team to streamline customer service processes.
- Addressed customer complaints to improve overall satisfaction.
- Resolved issues efficiently, contributing to positive customer feedback.
- Developed solutions for customer queries, ensuring quick resolution.
Education
High School Diploma -
Woodlawn High School
Shreveport, LA05-2019
Skills
- Client relationship building
- Workflow optimization
- Remote work capabilities
- Calendar management
Accomplishments
- Achieved by completing [Task] with accuracy and efficiency.
Timeline
Scheduling Agent
Clear Choice Dental
11.2023 - Current
Tech Support/CSR
BMC Software
09.2019 - 11.2023
High School Diploma -
Woodlawn High School
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