Jayla Taylor
Texarkana,AR
Summary
Knowledgeable and dedicated customer service professional with extensive experience in customer support and service. A reliable team player with an outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Energetic and passionate with a desire to provide support to customers. Experienced in resolving customer issues , providing detailed product knowledge and having great verbal and writing skills
Overview
7
7
years of professional experience
Work History
Sales Associate
Burlington
11.2021 - 12.2022
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Managed returns, exchanges and refunds in accordance with store policy.
- Solved customer challenges by offering relevant products and services.
- Engaged with customers to effectively build rapport and lasting relationships.
Technical Support Representative
Teleperformance
11.2020 - 10.2022
- Resolved technical problems, within a fast paced customer facing environment
- Demonstrated advanced product knowledge and the ability to solve customer issues
- Assisted customers in identifying issues and explained solutions to restore service and functionality in a timely manner
- Provided calm conflict resolution and problem resolution for frustrated customers
- Problem solved and patiently listened to understand and address complex customer issues
Customer Service Representative
VXI
05.2019 - 01.2022
- Improved product knowledge on continuous basics and provided optimal service and achieve sales quotas
- Utilized problem solving skills and resolved customer complaints quickly and efficiently
- Identified escalated priority issues and professionally responded to inquiries
- Answered emails, phones and live chats
- Developed rapport with customers/clients with a positive attitude
Customer Service Advisor
Concentrix
01.2016 - 03.2019
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Handled customers via inbound, outbound calls
- Conducted research to provide answers for customers to resolve issues
- Ability to navigate multiple applications and research solutions with ease
Education
High School Diploma -
Premier High School
Texarkana, TX12.2022
Skills
- Critical thinking
- Customer Service and Support '
- Multi tasking and Prioritization
- Excellent communication
- Knowledgeable of IOS , Mac and Microsoft Windows
- Self motivated and proactive with a passsion for continuous learning and development
Timeline
Sales Associate
Burlington
11.2021 - 12.2022
Technical Support Representative
Teleperformance
11.2020 - 10.2022
Customer Service Representative
VXI
05.2019 - 01.2022
Customer Service Advisor
Concentrix
01.2016 - 03.2019
High School Diploma -
Premier High School