Summary
Overview
Work History
Education
Skills
Accomplishments
Affiliations
Timeline
Generic

JAYLA TAYLOR

Chicago,Illinois

Summary

I am a Customer Service Representative with 3 years of retail experience in fast-paced, team-oriented environments. I define myself as Self-motivated and hardworking, with excellent communication skills and knowledge in different categories of work. In a fast-paced environment, highly organized and efficient, communicating effectively with clients and stakeholders at all levels of the organization. Organized Safety understanding Money handling Customer service Creative problem solving Cheerful and energetic Dependable and reliable Excellent multi-tasker Flexible schedule Adaptive team player Active listening Time management Organizational strengths High-energy attitude Reading comprehension Cleaning skills Minute taking Effective team player High School - 2023

Overview

2
2
years of professional experience

Work History

Team Member

Smoothie King
04.2021 - 06.2021
  • Prepared over 20 shipments with over 20 completed products every day
  • Kept work areas clean, organized, and safe to promote efficiency and team safety
  • All of my tasks were completed in a productive and efficient manner
  • Customers and coworkers alike complimented me on my positive attitude and efficient service
  • Worked well with other employees to ensure a smooth and efficient service
  • Provide excellent customer service while displaying excellent hospitality
  • Quickly learned all required tasks to maximize performance
  • Took on additional job responsibilities, including being a cashier, washed dishes, Consistently made sure the front end was clean, well stocked, organized and cleaned restroom allowing me to meet the project's target date during an unexpected backlog.

Restaurant Crew Member

Raising Cane's Chicken Fingers
03.2022 - 06.2022
  • Performed shift change tasks to keep the store organized and efficient each day
  • Created pre-selected food offerings for catering clients using a variety of meal preparation methods
  • Worked in a fast establishment as a full-service food provider, taking orders, preparing meals, and collecting payments
  • Washed, peeled, cut, and measured the ingredients for the recipe
  • Washed and sanitized the dishes, glassware, and silverware to keep customers safe after each use
  • Kept the food preparation areas clean, sanitized, and well-organized
  • Restocked condiments, beverages, and supplies while keeping the service areas clean
  • Worked with my team to meet all of the food service needs for over 600 customers per day
  • Took orders by listening to customers and recording menu selections, substitutions, and add-ons.

Sales Associate

H&M Hennes & Mauritz
03.2023 - 05.2023
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Answered customer questions about sizing, accessories, and merchandise care.

Housekeeping Assistant

Northwestern Memorial HealthCare
08.2023 - Current
  • Restocked room supplies such as facial tissues for personal touch with every job.
  • Disposed of trash and recyclables each day to avoid waste buildup.
  • Used chemicals by following safety protocols and procedures to avoid burns and injuries.
  • Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
  • Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
  • Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
  • Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
  • Dusted picture frames and wall hangings with cloth.
  • Disinfected and mopped bathrooms to keep facilities sanitary and clean.
  • Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
  • Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
  • Engaged with guests on room requirements and amenities to promote overall satisfaction.
  • Verified cleanliness and organization of storage areas and carts.
  • Operated electronic backpack vacuums and floor sweepers.
  • Changed bed linens and collected soiled linens for cleaning.
  • Restocked towels and amenities in bathrooms, bedrooms and kitchen spaces.

Education

High School Diploma - N/

Gary Comer College Prep
7131 S South Chicago Ave Chicago, IL 60619 United
06.2023

Skills

  • Stocking and Replenishing
  • Safety Understanding
  • Account Management
  • Technical Support
  • Facility Cleaning
  • Money Handling
  • Attention to Detail
  • Heavy Lifting
  • Product Knowledge
  • Staff Training
  • Removing Trash
  • Equipment Maintenance
  • Willingness to Learn
  • Food Preparation Techniques
  • Clear Communication
  • Organizing Work Stations
  • Smoothie Making
  • Team Member Motivation
  • Following Instructions
  • Teamwork and Collaboration

Accomplishments

Customer Service: Consistently received positive feedback from guests and created repeat business by developing long-term relationships with customers. Handled guest complaints, maintaining a positive dining experience for all rest.

Conflict Resolution: Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.

Customer Follow-up: Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.

Affiliations

Education Work History Sales Associate - March, 2023 to May, 2023 H&M - Chicago, IL Took incoming phone calls and answered them with information about products, services, store hours, policies, and promotions. Customers received merchandise recommendations based on their needs and preferences. Assisted customers in enrolling in loyalty programs and submitting paperwork. Observed customer behavior in order to spot security threats and report them to supervisors. Performed floor moves, merchandising, display maintenance, and housekeeping to keep sales areas well-stocked, organized, and current. Helped customers by locating clothing items they needed and checking inventory for items in other locations. Suggested the best merchandise based on the needs and desires of the customer. Kept up with current promotions, exchange policies, payment policies, and security procedures. Customer Service: Consistently received positive feedback from guests and created repeat business by developing long-term relationships with customers. Handled guest complaints, maintaining a positive dining experience for all rest. Conflict Resolution: Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction. Customer Follow-up: Ensured that customers were satisfied with company products and services by doing purchase follow-up calls. Accomplishments

Timeline

Housekeeping Assistant

Northwestern Memorial HealthCare
08.2023 - Current

Sales Associate

H&M Hennes & Mauritz
03.2023 - 05.2023

Restaurant Crew Member

Raising Cane's Chicken Fingers
03.2022 - 06.2022

Team Member

Smoothie King
04.2021 - 06.2021

High School Diploma - N/

Gary Comer College Prep

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JAYLA TAYLOR