Jayla Taylor
Texarkana
Summary
Proven leader and skilled troubleshooter, I enhanced customer satisfaction and team performance at Kelly Connect and Majorel. Specializing in quality assurance and training, I excel in complaint handling and mentoring, driving excellence across customer service and compliance. Energetic and adaptable professional with strong leadership and communication abilities. Committed to providing a positive learning environment that drives employee growth and organizational success.
Overview
7
7
years of professional experience
Work History
Customer Service Advisor
Kelly Connect
08.2024 - Current
- Enhanced customer satisfaction by addressing and resolving issues in a timely manner.
- Served many customers daily with a positive attitude and a focus on customer satisfaction.
- Provided efficient service and quick problem-solving to meet customer needs.
- Resolved customer inquiries through research and established procedures.
Team Lead
Majorel
01.2020 - 08.2023
- Set an example through excellence, professionalism, and adherence to company values.
- Coached team members in techniques necessary to complete job tasks.
- Ensured product compliance by updating standards and implementing changes.
- Trained employees on QA standards, and ensured compliance.
Trainer Assistant
Dairy Lane
02.2018 - 04.2020
- Ensured compliance with organizational policies and procedures during all aspects of the training process
- Improved training programs by collecting participant feedback and implementing changes.
- Provided additional course information and clarification to trainees outside of scheduled sessions.
- Assisted the lead trainer in creating tailored training materials for diverse learning styles and needs.
Education
Premier High School
Skills
- Call Center Experience
- Troubleshooting and Assistance
- Complaint Handling
- Quality Assurance
- Escalation Management
- Training and Mentoring
Timeline
Customer Service Advisor
Kelly Connect
08.2024 - Current
Team Lead
Majorel
01.2020 - 08.2023
Trainer Assistant
Dairy Lane
02.2018 - 04.2020
Premier High School
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