Jayla Thomas
Houston,Texas
Summary
Skilled multitasker with superior work ethic and good teamwork, problem-solving and organizational skills. Willing to take on any task to help team. Reliable and dedicated team player with hardworking and resourceful approach.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Student
Texas Southern University
07.2018 - Current
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Worked flexible hours across night, weekend, and holiday shifts.
- Managed time efficiently in order to complete all tasks within deadlines.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Server
Texas Roadhouse
02.2023 - 01.2024
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Trained staff on operating procedures and company services.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
Security Officer
Allied Security
02.2021 - 12.2023
- Utilized strong communication skills to interact with staff, guests, vendors, and law enforcement personnel in a professional manner
- Enforced safety regulations, policies, and procedures to ensure a safe environment
- Performed routine checks of doors, windows, and gates for security breaches
- Maintained daily logs of all activity occurring on the premises
Server
Cheesecake Factory Inc
11.2019 - 01.2021
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
Education
Master of Science - Administration of Justice
Texas Southern University
Houston, TX05.2024
Skills
- Report Writing
- Strong Work Ethic
- Attention to Detail
- Time Management
- Active Listening
- Problem Resolution
Certification
Texas Security license
Timeline
Server
Texas Roadhouse
02.2023 - 01.2024
Security Officer
Allied Security
02.2021 - 12.2023
Server
Cheesecake Factory Inc
11.2019 - 01.2021
Student
Texas Southern University
07.2018 - Current
Master of Science - Administration of Justice
Texas Southern University