JAYLA THORNTON
Killeen
Summary
Dedicated and adaptable healthcare and customer service professional with experience in both clinical and administrative settings. Proven ability to deliver compassionate patient care as a Patient Care Technician on a fast-paced medical-surgical floor and provide efficient front desk support in an emergency room environment. Skilled in managing teams, optimizing workflows, and driving customer satisfaction from prior leadership experience as a Team Lead/Manager at H-E-B. Recognized for strong communication, multitasking, and problem-solving skills with a commitment to excellence in patient and client service.
Overview
4
4
years of professional experience
Work History
Patient Care Technician
Baylor Scott and White
09.2024 - Current
- Monitored patient vital signs to ensure timely interventions and optimal care.
- Assisted nursing staff with daily activities, promoting patient comfort and wellbeing.
- Documented patient information accurately in electronic health records systems.
- Educated patients on treatment plans, enhancing understanding and adherence to care protocols.
- Trained new staff on operational procedures, improving team efficiency and patient service quality.
- Assisted nurses with essential tasks, streamlining workflow and increasing efficiency in the healthcare setting.
- Enhanced patient satisfaction by providing compassionate and attentive care.
Signature Care Emergency Center Registration
Signature Care Emergency Center
07.2023 - 09.2024
- Streamlined front desk operations with efficient guest registration and accurate record-keeping procedures
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel
- Maintained a neat reception area by organizing materials and tidying up furniture
- Organized travel arrangements for staff members including flights, hotels, car rentals
- Reviewed medical records to ensure accuracy of required information needed for pre-authorization requests
- Performed daily audits of submitted claims to ensure compliance with industry standards and regulations
- Identified discrepancies in patient's insurance coverage or benefits, ensuring accuracy of data entered into system.
HEB - Manager/ Assistant
HEB
10.2021 - 08.2024
- Managed and motivated employees to be productive and engaged in work
- Developed and implemented strategies for providing excellent customer service experience
- Drafted scripts for agents handling incoming calls so that they can respond accurately and effectively
- Provided exceptional customer service to ensure customer satisfaction
- Reviewed customer feedback and complaints to identify areas of improvement in customer service processes.
CMA Student
KCC
08.2021 - 05.2022
- My day-to-day responsibilities were typically practicing checking patients' blood pressure and other vital signs, recording patients' personal information and medical history, assisting with physical exams, scheduling medical appointments, preparing blood samples for laboratory testing, and issuing physician-directed care
- Conducted physical assessments including measurements of height, weight, temperature and pulse rate; reported any changes in condition to supervising physician or nurse practitioner.
- Provided direct patient care by assisting with treatments and administering medications as directed by physicians.
Education
Nursing Education
Central Texas College
Killeen, TXHigh School Diploma -
CE Ellison High School
Killeen, TX05.2022
Skills
- Front desk operations
- Telephone handling
- Scheduling appointments
- Visitor assistance
- Office administration
- Records organization
- Effective time management
- Client service excellence
- Task prioritization
Administration
- Handled patient intake and registration for an average of ___ patients daily in a high-volume ER.
- Improved efficiency by streamlining check-in process, reducing patient wait times.
- Maintained 100% accuracy in insurance verification and patient data entry.
- Recognized for professionalism and calm under pressure during high-stress situations.
Administration
- Handled patient intake and registration for an average of ___ patients daily in a high-volume ER.
- Improved efficiency by streamlining check-in process, reducing patient wait times.
- Maintained 100% accuracy in insurance verification and patient data entry.
- Recognized for professionalism and calm under pressure during high-stress situations.
Timeline
Patient Care Technician
Baylor Scott and White
09.2024 - Current
Signature Care Emergency Center Registration
Signature Care Emergency Center
07.2023 - 09.2024
HEB - Manager/ Assistant
HEB
10.2021 - 08.2024
CMA Student
KCC
08.2021 - 05.2022
Nursing Education
Central Texas College
High School Diploma -
CE Ellison High School