Overview
Work History
Education
Skills
Certification
Personal Information
Timeline
Generic

Jayla Timley

Baytown,USA

Overview

15
15
years of professional experience
1
1
Certification

Work History

Janitorial Specialist

Hollywood Cleaning Services
09.2024 - Current
  • Improved facility cleanliness by performing daily maintenance tasks, such as sweeping, mopping, and vacuuming
  • Reported damages and hazardous conditions to management for further action
  • Maintained a sanitary environment in restrooms by performing thorough cleaning and disinfecting procedures
  • Minimized the spread of germs in high-touch areas by regularly sanitizing doorknobs, handrails, light switches, and elevator buttons
  • Kept windows spotless inside and out, contributing to a polished appearance for the building exterior
  • Achieved a high level of customer satisfaction by responding quickly to requests for additional cleaning or maintenance services
  • Reduced waste by properly sorting recyclable materials and disposing of trash according to company guidelines
  • Replaced and refilled paper towel and toilet paper dispensers for users convenience
  • Emptied trash cans and recycling bins to keep building clean and free of germs
  • Checked in and stocked inventory throughout facility

Security Officer

Allied Universal
07.2024 - Current
  • Provide customer service to our clients by carrying out safety and security procedures,site-specific policies and when appropriate emergency response activities
  • Respond to incidents and critical situations in a calm, problem solving manner
  • Conduct regular and random patrols around the business and perimeters
  • Verify the proper credentials are provided


Dispatcher

Logistics LLC
01.2024 - 07.2024
  • Coordinate crew change incoming and outcoming crew
  • Create P.O. numbers for travel
  • Approve crew change invoices
  • Schedule and arrange transportation for drivers
  • Triage emails,calls and inquiries from customers
  • Verify driver paperwork is correct
  • Track and follow job assignments
  • Answer incoming customer inquiries
  • Ensure all paperwork has been completed

Fraud Specialist III escalation supervisor

JPMorgan Chase & Co
10.2021 - 12.2023
  • Supervisor manager fraud specialist, UCC, IBP, Reg E, Check skilled
  • Develop and lead a team of specialist
  • lead by example and coach team members on key behaviors to drive results
  • Help team build successful customer service and customer relationships
  • Manage team performance, leading by example and coaching on key behaviors to motivate sustained results
  • Use performance management resources to proactively monitor
  • Coach and develop workshops and training
  • Responsible for performance management
  • Select and recruit talent
  • Meeting deadlines
  • Sending emails
  • Resolving employee and escalated customer problems and inquires

Payroll Specialist

Hollywood Cleaning Service
01.2019 - 12.2021
  • Ensure that all separation reports are sent in a timely fashion to accounting and making sure payroll system is kept up to date
  • Coordinate and administrate the office activities for the human resources department in accordance with company policies and objectives
  • Maintain and update financial records in designated software's
  • Assist with month-end closing processes related to payments and accounts payable
  • Respond to payment- related inquires from vendors and internal teams

Fraud Specialist II

JPMorgan Chase
08.2020 - 10.2021
  • Maintaining account maintenance and balances
  • IBP, Reg E, and Online trained
  • Filing claims and Disputes
  • Investigate suspected fraud cases
  • Analyzing information to uncover patterns and risk
  • Provide empathetic support to fraud victims, guiding and assisting them as needed
  • Employing strong problem-solving skills to assess complex fraud cases
  • Building and maintaining strong customer relationships while safeguarding the bank's assets
  • Stay update with latest fraud trends
  • Continuously enhancing knowledge through professional development
  • Making informed decisions to protect customer interests

Customer Care Specialist

Alliance Data
12.2016 - 04.2021
  • Analyzing data sets to derive strategies, segmentations, actionable credit insights
  • Operating as part of a cross functional team
  • Conduct advanced data extraction, data merging and data analysis using large datasets and complex algorithms
  • Using advanced modeling and data mining techniques to help develop and optimize credit strategies
  • Sending communications to and for customers customers
  • Proving insights, solicit feedback and problem solving skills with peers
  • Account management


Sales Associate

Champs
08.2014 - 03.2017
  • Ensuring high levels of customer satisfaction by being knowledgeable on all products offered
  • Team up with co-workers to provide excellent sales services
  • Delivering outstanding customer experience and operational expectations
  • Maintaining personal and productivity goals
  • Keep a positive and inclusive work environment
  • Ability to learn and share expertise of products and trends to fit customer's needs
  • Keep store clean and organized
  • Restocking products and checking inventory
  • I assist customers with trying on shoes and picking out the right fit for them also suggesting other items to purchase or go along with them
  • Accomplishments I have learned great customer service skills and how to handle every kind of customer

Call Center Representative

G6 Hospitality
02.2016 - 11.2016
  • Responsibility at this job I made reservations, handled credit cards, and also booked rooms for guests
  • Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times
  • Managed high call volumes while providing exceptional customer support and maintaining professional composure
  • Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers
  • Reduced average call handling time, ensuring prompt service to customers while maintaining quality interactions
  • Developed rapport with customers through empathetic listening skills, creating positive experiences even during difficult conversations
  • Maintained detailed records of customer interactions, streamlining communication efforts between various departments
  • Met customer call guidelines for service levels, handle time and productivity
  • Collaborated with team members to share best practices and improve overall team performance in meeting targets
  • Educated customers about billing, payment processing and support policies and procedures
  • Developed highly empathetic client relationships and earned reputation for exceeding service standard goals
  • Increased efficiency and performance by monitoring team member productivity and providing feedback
  • Bookkeeping

Package Handler

FedEx Ground
01.2016 - 10.2016
  • Maintaining inventory
  • Identifying and placing materials and supplies in stock
  • Locating materials and supplies by pulling and verifying materials and supplies listed on production orders
  • Maintain material- handling equipment
  • Scan all packages and make sure there in designated area
  • Load packages into trucks, bags, and boxes

Server

Mid-Ohio FoodBank
08.2010 - 08.2013
  • Responsibilities I prepared the food, and cleaned

Crew Leader

Child's Hunger Alliance
06.2010 - 08.2013
  • Responsibilities I was the filling activity lead, passed the information to the team members made sure the team members was doing what they were to like, taking breaks on time and knowing what they were to do for there full shifts

Education

Bachelor's degree - Accounting

American InterContinental University
04.2023

Associate's degree - Business Administration

American InterContinental University
03.2023

High school diploma -

Bishop Ready High School
Columbus, OH
01.2014

Skills

  • Call Center
  • Customer Care
  • Customer Support
  • Computer Skills
  • Computer Operation
  • Credit Analysis
  • Financial Analysis
  • Banking
  • Data Analysis
  • Adobe XD
  • Microsoft Excel
  • Fraud specialist
  • Fraud Supervisor
  • Pricing
  • Marketing
  • Negotiation
  • ADP
  • Payroll
  • Account analysis
  • Collection management
  • Accounting
  • Microsoft Office
  • Microsoft Access
  • SAP ERP
  • ERP systems
  • Oracle
  • Data collection
  • Debits & credits
  • Customer service
  • Customer retention
  • Dispatching
  • Data analysis skills
  • Sales
  • Phone etiquette
  • Communication skills
  • Account management
  • Analysis skills
  • Microsoft Word
  • Microsoft Outlook
  • Writing skills
  • Typing
  • Accounts payable
  • Budgeting
  • Financial Report Writing
  • General ledger reconciliation
  • Scaffold helper
  • LabView
  • Cleaning

Certification

  • CPR, AED, and Basic First Aid
  • CFP
  • Series 63
  • Securities Industry Essentials
  • Series 6
  • Driver's License
  • Professional In Human Resources
  • SHRM Certified Professional
  • Certified Management Accountant
  • Chartered Financial Analyst
  • Certified Professional Coder
  • Certified Coding Specialist
  • RHIT
  • Texas Alcoholic Beverages, 07/01/24, 07/31/26
  • Food Handler Certification, 07/01/24, 07/31/26
  • Mixology: The Art of the Cocktail, 07/01/24, 07/31/26

Personal Information

  • Willing To Relocate: Anywhere
  • Authorized To Work: US for any employer

Timeline

Janitorial Specialist

Hollywood Cleaning Services
09.2024 - Current

Security Officer

Allied Universal
07.2024 - Current

Dispatcher

Logistics LLC
01.2024 - 07.2024

Fraud Specialist III escalation supervisor

JPMorgan Chase & Co
10.2021 - 12.2023

Fraud Specialist II

JPMorgan Chase
08.2020 - 10.2021

Payroll Specialist

Hollywood Cleaning Service
01.2019 - 12.2021

Customer Care Specialist

Alliance Data
12.2016 - 04.2021

Call Center Representative

G6 Hospitality
02.2016 - 11.2016

Package Handler

FedEx Ground
01.2016 - 10.2016

Sales Associate

Champs
08.2014 - 03.2017

Server

Mid-Ohio FoodBank
08.2010 - 08.2013

Crew Leader

Child's Hunger Alliance
06.2010 - 08.2013

Associate's degree - Business Administration

American InterContinental University

High school diploma -

Bishop Ready High School

Bachelor's degree - Accounting

American InterContinental University

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Jayla Timley