JAYLA VEAL

• Provides on-site daily supervision and essential coverage to consumers in a community residential group home program
• Responsible for assisting consumers with their personal care goals, providing medication education, and observing their self-administration of prescribed medications
• Performs crisis intervention services as needed and reports all consumer concerns to the group home manager
• Participates in the development of consumer activities and encourages consumers to participate in all social, recreational, and therapeutic activities

Efficient billing specialist with 2+ years of experience performing various accounts receivable functions. Strong familiarity with claims procedures, collections techniques and customer query resolution. Knowledgeable about preparing invoices, processing payments and pursuing past-due balances. Well-versed in accurately coding different types of bills for clear record keeping and tracking.

Knowledge of retina authorizations for surgery.

Knowledge of medical insurances, policies, and protocols.

Knowledge of ICD-10 and CPT coding.

Experience verifying insurance benefits.

Ability to understand insurance claims (Explanation of Benefits).

Knowledge of retina/ophthalmology terminology as it pertains to surgical authorizations.

Experience speaking to insurance companies and obtaining authorizations.

Able to multi-task and work on multiple tasks at the same time.

team player

Experience using portals such as Navinet, Availity, UHC Link, Wellcare, and Emblem.

• Delivered packages to customers in a timely and efficient manner
• Inspected vehicles for mechanical items and safety issues, ensuring they are in proper working condition
• Maintained accurate logs of vehicle inspections and repair status
• Provided excellent customer service by responding promptly to customer inquiries and complaints
• Prepared documents such as bills of lading, invoices, receipts, proof of delivery documents

• Controlled inventory and safety in assigned areas in support of loss prevention strategies
• Conducted detection, investigation, and resolution of investigations in assigned stores under supervision and in the detection and detection of shoplifters
• Identified and addressed potential hazards to customers and associates, takes initiative to correct minor hazards, conducts incident investigations and completes associated reports
• Observed customer, employee, and vendor activities to detect theft, fraud, or suspicious activity
• Complied with accurate and timely report writing and record keeping, including retention of evidence.

• Monitored and inspected store entrances, exits, and checkout areas to detect shoplifting or other suspicious activities
• Investigated incidents of theft by identifying suspects, gathering evidence, and preparing detailed reports
• Responded to alarms, emergency situations, and safety concerns in a timely manner
• Inspected merchandise for signs of tampering or damage
• Conducted internal investigations into employee theft or policy violations
• Provided training to staff on loss prevention policies and procedures
• Developed relationships with local law enforcement agencies to facilitate information sharing regarding criminal activity.