Summary
Overview
Work History
Education
Skills
Timeline
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Jayla Ward

Killeen

Summary

Dedicated Information Technology Specialist with 5 years of experience in providing exceptional technical support and customer service. Proven ability to troubleshoot complex issues and deploy effective solutions. Highly reliable team player with focus on collaboration and adaptability to meet evolving technical needs.

Overview

5
5
years of professional experience

Work History

Information Technology Specialist

US Army
01.2020 - Current
  • Documented and Categorized incidents in ticketing system, ensuring accurate tracking and timely resolution
  • Managed helpdesk operations, prioritizing tasks according to urgency and impact on overall business functions.
  • Provided frontline technical support for numerous personnel, resolving issues related to hardware, software, and network connectivity.
  • · Collaborated with cross-functional teams to track and manage service requests, achieving a 86% satisfaction rate.
  • · Trained and mentored junior staff on best practices for troubleshooting and customer service.

Education

High School Diploma -

New Manchester High School
Douglasville, GA
05-2019

Skills

  • Troubleshooting & Technical Support
  • Problem-solving skills
  • Information security
  • End user support
  • Team Collaboration
  • Time Management

Timeline

Information Technology Specialist

US Army
01.2020 - Current

High School Diploma -

New Manchester High School

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Jayla Ward