Jayla Washington
Savannah,GA
Summary
Adept at managing high-stress situations and enhancing customer satisfaction, I leveraged organization and telephone skills at Empire Beauty School to resolve conflicts and improve loyalty. My proactive approach and effective communication have consistently resulted in positive outcomes, showcasing my ability to excel in customer-focused environments.
Overview
1
1
year of professional experience
Work History
Receptionist
Empire Beauty School
02.2024 - 12.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Working at the front desk of my moms' studio taught me a lot and that this was the pathway of jobs I was looking forward too as time went on.
- Confirmed appointments, communicated with clients, and updated client records.
- Responded to inquiries from callers seeking information.
Host
Zunzi Bar
08.2024 - 09.2024
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Facilitated positive first impressions for guests through friendly greetings, professional attire, and genuine enthusiasm for their visit.
Customer Service Cashier
Burlington
05.2024 - 07.2024
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
Education
High School Diploma -
Windsor Forest Highschool
Savannah, GA05-2023
Skills
- Organization skills
- Time management
- Telephone skills
- Data entry
- Appointment scheduling
- Customer/Client relations
- Verbal and written communication
Timeline
Host
Zunzi Bar
08.2024 - 09.2024
Customer Service Cashier
Burlington
05.2024 - 07.2024
Receptionist
Empire Beauty School
02.2024 - 12.2024
High School Diploma -
Windsor Forest Highschool