Jayla Williams
Tampa,FL
Summary
Conscientious leader enjoys connecting people and promoting positive change. Familiar with creating positive and memorable experiences for stakeholders through events, campaigns, or informal interactions. Collaborative and eager to use skills to represent and promote organization in professional and effective manner.
Overview
6
6
years of professional experience
Work History
Dining Ambassador
Tampa General Hospital Emergency Room
07.2023 - Current
- Greeted customers and clients to create welcoming atmosphere.
- Promoted good customer relations and premier customer satisfaction by demonstrating friendly demeanor and can-do attitude.
- Engaged guests in conversation to offer hospitality, aid in service recovery and engender trust.
Marketing Assistant
Liyah Travel Inc
01.2021 - 07.2023
- Maintained documentation, detailing assignments, in-progress work and completed project milestones.
- Created engaging content for Pinterest, Facebook, and Instagram.
- Compiled product and customer data to generate informed profit projections.
- Boosted brand awareness and generated leads while managing internal and external marketing campaigns and programs.
Customer Service Representative
Advanced call Center Technologies
01.2021 - 12.2021
- Answered customer questions about policies and procedures with friendly and knowledgeable approach
- Investigated and resolved customer concerns related to order inquiries and delivery tracking
- Maximized satisfaction by anticipating needs and consistently offering expert support
- Managed customer calls efficiently in fast-paced call center environment.
Cutco Sales Representative
Vector Marketing
11.2020 - 01.2021
- Collaborated across departments to resolve customer-related issues
- Documented, researched and resolved customer service issues
- Built trusting relationship with customers to better understand needs
- Answered inbound calls to handle various concerns, set appointments and close sales.
FOH Team Member
Salem's
02.2020 - 12.2020
- Communicated with peers to navigate duties and responsibilities
- Satisfied customers with fast, friendly and knowledgeable support
- Cleaned and sanitized dining area to foster safe environment for guests.
Food Service Worker
Busch Gardens
06.2018 - 03.2020
- Cleaned and sanitized all surface areas and kitchen equipment
- Cleaned kitchen equipment, mopped floors and performed daily cleaning duties
- Reviewed food orders carefully to prepare accurate meal trays
- Entered and received orders through computerized ordering system
- Used POS cash register to accurately collect payments.
Education
No Degree -
Hillsborough Community College
Tampa, FL05.2025
Skills
- Research and analysis
- Customer Engagement
- Multilingual Proficiency
- Product Knowledge
- Customer Service
- Punctual and Reliable
- Time Management
Timeline
Dining Ambassador
Tampa General Hospital Emergency Room
07.2023 - Current
Marketing Assistant
Liyah Travel Inc
01.2021 - 07.2023
Customer Service Representative
Advanced call Center Technologies
01.2021 - 12.2021
Cutco Sales Representative
Vector Marketing
11.2020 - 01.2021
FOH Team Member
Salem's
02.2020 - 12.2020
Food Service Worker
Busch Gardens
06.2018 - 03.2020
No Degree -
Hillsborough Community College
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