Summary
Overview
Work History
Education
Skills
Timeline
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Jayla Woodrum

Pinellas Park,FL

Summary

Accomplished operations management professional bringing over six years of experience and advanced abilities in team building and workflow improvements. Innovative and analytical with excellent project management skills and 15 years of customer care.

Overview

8
8
years of professional experience

Work History

Personal Assistant to the Owner

Mawer Capital
09.2022 - 07.2023
  • Coordinated events, prepared agendas and managed schedule for CEO.
  • Booked travel by coordinating and reserving transportation and lodging.
  • Answered incoming phone calls and emails, and presented urgent requests for timely response.
  • Managed household budget by paying bills and balancing checking account.
  • Planned business and social itineraries by managing personal calendar

Office Manager

Ready Med
02.2021 - 08.2022
  • Handled all financials & payroll for employees
  • Hired and mentored employees & assisting with training
  • Managed day-to-day office functions such as daily routes and patients as well as labs & incoming calls
  • Helped build business by completing medical licensing, accrediting with insurance, finding vendors, setting up events & marketing
  • Managed budgets, appointment scheduling, employee and event itineraries and accounts to improve productivity initiatives.
  • Collected payments for patients and businesses
  • Maintained computer and physical filing systems.

Business Administration Assistant

Health ans Medspa
01.2019 - 01.2021
  • Directs visitors by maintaining employee and department directories; giving instructions
  • Maintains security of Booker, Maintains safe and clean reception area by complying with procedures, rules, and regulations
  • Knowledge of all services provided, making sales over phone
  • Produced high-quality documents, spreadsheets and presentations for internal and customer-facing needs.
  • Interacted with customers by phone, email or in-person to provide information.

Operations Specialist

Arcadia Rosrts
06.2017 - 01.2019
  • Tracked and analyzed reports to determine needed improvements.
  • Assisted various departments with change by communicating new improvement plans and expectations.
  • Monitored supply chain and managed logistics functions for company.
  • Enhanced operational performance and reduced labor expenses by developing and optimizing standard practices.
  • Motivated and trained employees to maximize team productivity.
  • Evaluated performance and policies against metrics.

Store Manager

Hyde & Seek Baby Boutique
03.2015 - 05.2017
  • Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
  • Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
  • Rotated merchandise and displays to feature new products and promotions.
  • Supervised guests at front counter, answering questions regarding products.

Education

Full Specialist -

American Institute of Beauty
Largo, FL
12.2020

High School Diploma -

Boca Ciega High School
Gulfport, FL
06.2012

Skills

  • Team Management and Supervision
  • Performance Management
  • Report Preparation and Analysis
  • Recruitment and Hiring
  • Coaching and Mentoring
  • Decision Making
  • Schedule Coordination
  • Motivational Leadership
  • Staff Development and Training
  • Confidence and Drive
  • Budget Management
  • Handling Customer Complaints
  • Project Management
  • Program Development
  • Payroll

Timeline

Personal Assistant to the Owner

Mawer Capital
09.2022 - 07.2023

Office Manager

Ready Med
02.2021 - 08.2022

Business Administration Assistant

Health ans Medspa
01.2019 - 01.2021

Operations Specialist

Arcadia Rosrts
06.2017 - 01.2019

Store Manager

Hyde & Seek Baby Boutique
03.2015 - 05.2017

Full Specialist -

American Institute of Beauty

High School Diploma -

Boca Ciega High School

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Jayla Woodrum