Ashley Marr
Country Club Hills,IL
Summary
Dedicated and detailed orientated Customer Service Representative with 4 years of experience in managing accounts, resolving billing issues and ensuring timely payments. Excelling in customer relationship building and data entry proficiency. 10 year of experience in resolving service concerns, enhancing client wellness, and managing sensitive records. Consistently leveraging skills to improve customer satisfaction and operational efficiency, demonstrating an ability to adapt and thrive in dynamic environments.
Overview
9
9
years of professional experience
Work History
Customer Service Collections Representative
Midstate LLC
10.2020 - 09.2024
- Contacted and responded tocustomer inquiries and provided detailed account information.
- This role required me to process debtor payments and updated accounts to reflect new balance.
Customer Service Representative
Staffmark
07.2018 - 07.2020
- This role required me to respond to customer requests for products, services, and company information.
- In this role I investigated and resolved accounting, service and delivery concerns.
Caregiver
Help at Home
04.2015 - 06.2018
- In this role I assisted clients with daily living needs to maintain self-esteem and general wellness.
- This role required me to recognized and report abnormalities or changes in patients' health status to the case manager.
Education
High School Diploma -
.
Skills
- Data entry proficiency
- Regulatory compliance
- Records management
- Customer relationship building
- Driving Non CDL Class C
Timeline
Customer Service Collections Representative
Midstate LLC
10.2020 - 09.2024
Customer Service Representative
Staffmark
07.2018 - 07.2020
Caregiver
Help at Home
04.2015 - 06.2018
High School Diploma -
.