Summary
Overview
Work History
Education
Skills
Timeline
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Jayla Yeager

Elizabethton,TN

Summary

Dynamic and licensed cosmetologist with a proven track record at Broad Street Hair Design, excelling in client consultations and relationship building. Recognized for enhancing customer satisfaction through exceptional service and effective scheduling. Skilled in hair coloring and upselling, fostering client loyalty while maintaining high sanitation standards.

Overview

4
4
years of professional experience

Work History

Cosmetologist

Broad Street Hair Design
06.2022 - 03.2023
  • Maintained a clean and hygienic work environment by following strict sanitation guidelines and procedures.
  • Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets.
  • Demonstrated high level of customer service to increase retention and satisfaction.
  • Processed payments, entering sales in register for prompt customer service.
  • Demonstrated exceptional time management skills by efficiently scheduling appointments and managing multiple clients simultaneously.

Waitress Trainer

The Mayflower
03.2019 - 03.2022
  • Developed strong communication skills by effectively conveying information between kitchen staff, management, and waitstaff.
  • Improved customer satisfaction by providing exceptional service and addressing guest concerns promptly.
  • Maintained consistent customer satisfaction rates through attentive listening skills and prompt issue resolution when necessary.
  • Provided support during high volume periods by efficiently managing multiple tables simultaneously without compromising service quality.
  • Promoted teamwork among staff members through collaboration efforts and fostering a positive work atmosphere.
  • Assisted new hires in acclimating to the workplace by providing support, encouragement, and guidance throughout their training period.
  • Implemented proper food handling procedures for a clean and safe dining environment, resulting in fewer customer complaints.
  • Increased overall restaurant performance through comprehensive staff training on menu items, upselling techniques, and company policies.
  • Ensured smooth transitions between shifts by conducting thorough handovers with incoming waitstaff regarding ongoing table statuses or special requests from guests.
  • Recognized for exemplary training skills by management, resulting in increased responsibilities and involvement in onboarding new employees.
  • Reduced order errors by implementing standardized processes for communicating orders clearly between front-of-house and back-of-house teams.
  • Enhanced team efficiency by organizing shift schedules, delegating tasks, and ensuring timely completion of responsibilities.
  • Established rapport with regular patrons, leading to increased repeat business for the establishment over time.
  • Evaluated trainees'' progress and provided constructive feedback for improvement during regular check-ins and performance reviews.
  • Delivered personalized attention to each trainee''s learning style during training sessions to optimize comprehension of material.
  • Maximized revenue potential by effectively suggesting daily specials or promotions to customers based on their preferences or dietary restrictions.
  • Assisted with inventory management to control costs while maintaining adequate stock levels for efficient restaurant operations.
  • Trained new team members on restaurant procedures, menu items, and performance strategies.
  • Collaborated with fellow trainers to continuously update training materials as needed to align with changing menus or restaurant policies.
  • Provided feedback and guidance to help servers develop industry skills and knowledge.
  • Demonstrated strong knowledge of food and beverage service standards and led by example to instill in new servers.
  • Established and maintained positive relationships with trainees to drive successful learning outcomes.
  • Assisted in new server onboarding and orientation to cultivate seamless transitions.
  • Taught servers to memorize menu ingredients and provide information on preparation methods.
  • Monitored new server performance and offered continuous support throughout training period.
  • Instructed servers on proper techniques for taking orders, serving food and providing customer service.
  • Utilized effective communication techniques to support server learning and comprehension.
  • Built and maintained professional relationships with vendors and suppliers.
  • Provided coaching and mentoring to employees.
  • Established and maintained quality control standards.
  • Developed job-specific competencies and performance standards.
  • Developed and executed performance management programs to increase employee engagement and productivity.
  • Developed and implemented successful onboarding program.
  • Conducted needs assessments to identify gaps in performance and develop targeted learning solutions.
  • Developed lesson plans, instructional materials and written practice tests for Type and Type training courses.
  • Identified workers with specific skill sets to recommend for promotions or raises, increasing internal hiring Number%.
  • Analyzed and evaluated training effectiveness and program outcomes.
  • Created and oversaw Type training programs for operations.
  • Facilitated virtual, in-person and blended learning sessions.
  • Wrote contracts for company employees, working towards satisfactory agreement between executives, employees and personal goals.
  • Trained and mentored Number new personnel hired to fulfill various roles.
  • Worked with vendors to customize courseware to accommodate business needs.
  • Used Software to design training for Type employees and increase company retention and productivity rates Number%.
  • Designed and delivered web-based, self-directed learning materials.
  • Utilized variety of instructional design methodologies to create effective learning experiences.
  • Wrote training manuals for Type employees and Type positions according to strict company guidelines and Type protocols.

Cashier

The Barn Shoppe
06.2019 - 10.2020
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Stocked, tagged and displayed merchandise as required.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.
  • Answered questions about store policies and addressed customer concerns.
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.
  • Contributed to store success by maintaining high standards of cleanliness throughout the facility.
  • Addressed customer needs and made product recommendations to increase sales.
  • Mentored new employees on cashier duties and best practices, improving overall staff performance.
  • Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
  • Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
  • Streamlined checkout process for increased efficiency and reduced waiting times.
  • Provided backup support for other departments when needed, showcasing versatility within the retail environment.
  • Ensured compliance with company policies and procedures while processing transactions efficiently.
  • Exceeded productivity goals through consistent attention to detail and organization during busy shifts.
  • Promoted store promotions and incentive programs to increase overall sales revenue.
  • Managed inventory levels effectively, reducing stock shortages and minimizing wastage.
  • Developed rapport and fostered brand loyalty by offering personalized service.
  • Managed cash drawer accurately, ensuring all transactions balanced at end of day.
  • Facilitated positive shopping experience, greeted customers warmly upon entry.
  • Enhanced customer service experience by efficiently processing purchases and returns.
  • Facilitated smoother checkout process, trained new employees on POS systems.
  • Enhanced shopping experience, provided product information and location assistance.
  • Assisted in inventory management, contributing to reduction in stock discrepancies.
  • Improved efficiency, organized checkout area for optimal workflow.
  • Boosted team efficiency, shared best practices in cash handling and customer interaction.
  • Ensured accuracy in financial transactions, reconciled cash with receipts daily.
  • Contributed to clean and safe shopping environment, performed regular sanitation of checkout area.
  • Improved store atmosphere with thorough and prompt cleaning of checkout area.
  • Increased sales of promotional items by informing customers about current offers.
  • Enhanced customer loyalty by participating in rewards program enrollment.
  • Reduced processing errors by meticulously following transaction procedures.
  • Fostered positive customer relations by resolving complaints and inquiries promptly.
  • Supported marketing initiatives by setting up and maintaining promotional displays.
  • Implemented loss prevention strategies, reducing instances of theft at checkout.
  • Maintained up-to-date knowledge of store policies and procedures, ensuring compliance in all transactions.
  • Contributed to significant decrease in queue times by streamlining checkout process.
  • Strengthened team morale and cooperation by assisting coworkers during peak hours.
  • Operated cash register to record transactions accurately and efficiently.
  • Performed cash, card, and check transactions to complete customer purchases.
  • Handled cash with high accuracy and took care to check bills for fraud.
  • Used POS system to enter orders, process payments and issue receipts.
  • Learned duties for various positions and provided backup at key times.
  • Worked with floor team and managers to meet wide range of customer needs.
  • Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
  • Processed refunds and exchanges in accordance with company policy.
  • Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
  • Maintained current knowledge of store promotions and highlighted sales to customers.
  • Conducted inventory counts by adding each item in stock and documenting in computer system.
  • Set up new sales displays each week with fresh merchandise.
  • Demonstrated product features, answered questions and redirected objections to highlight positive aspects.

Education

High School Diploma - Cosmetology

Elizabethton High School
Elizabethton, TN
06.2022

Skills

  • Social skills
  • Friendly communication
  • Active listening
  • Licensed cosmetologist
  • Scheduling appointments
  • Clear communication
  • Hair styling
  • Customer consultation
  • Professionalism and ethics
  • Sanitation practices
  • Client consultations
  • Product knowledge
  • Social media promotion
  • Client education
  • Hair coloring and highlighting
  • Men and women haircuts
  • Chemical texture services
  • Physical strength
  • Product demonstrations
  • Selling and upselling
  • Issue resolution
  • Sanitation maintenance
  • Relationship building and management
  • Product and service explanations
  • Reflective listening
  • Cosmetology
  • Sales and upselling
  • Product upselling
  • Relationship building
  • Sales expertise
  • QuickBooks proficiency
  • Esthetics
  • Body mechanics
  • Physical power
  • Client loyalty building
  • Payment processing expertise
  • Investment product sales
  • Body hair removal
  • Beauty tool sanitization
  • Product sales
  • Adaptable to changing client needs
  • Payment processing
  • Workspace organization
  • Creativity and originality

Timeline

Cosmetologist

Broad Street Hair Design
06.2022 - 03.2023

Cashier

The Barn Shoppe
06.2019 - 10.2020

Waitress Trainer

The Mayflower
03.2019 - 03.2022

High School Diploma - Cosmetology

Elizabethton High School

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Jayla Yeager