Jayla Yensi

Old Navy, Gap

11.2022 - 07.2024

Assisted customers by answering questions and fulfilling requests.
Communicated with customers and team members to solve problems.
Processed both cash and card purchases and returns.
Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
Maintained a clean and inviting checkout area, contributing to an enjoyable shopping experience for customers.
Resolved customer complaints professionally, maintaining a positive brand image and fostering customer retention.
Developed strong relationships with repeat customers through friendly service interactions.
Trained team members on cash register operation and cash handling.
Helped customers complete purchases, locate items, and join reward programs.
Restocked and organized merchandise in front lanes.
Enhanced customer satisfaction by efficiently processing transactions and addressing inquiries.
Provided backup support during high traffic periods by stepping into cashier roles when necessary.
Contributed to a positive work environment by proactively addressing conflicts among team members.
Learned duties for various positions and provided backup at key times.
Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.