Jayla Young
McDonough,GA
Summary
Experienced individual providing high-quality administrative support to various departments. Highly organized and detail-oriented with great multitasking and task prioritization skills.
Overview
7
7
years of professional experience
Work History
HR Associate
Eagles Landing Family Practice
08.2022 - Current
- Screened applicant resumes and coordinated both phone and in-person interviews.
- Organized new employee orientation schedules for new hires.
- Conducted new hire orientation to verify completion of appropriate paperwork, recording information on human resources database.
- Developed and implemented policies and procedures to use for recruitment, employee relations and benefits administration.
- Coordinated employee training programs to improve productivity and performance.
- Analyzed and reported on employee turnover rates to assess reasons and make recommendations for improvement.
Operations Assistant
APEC Learning Center
09.2016 - 05.2022
- Prepare data and regularly lead daily meetings with team to discuss current day’s performance.
- Update schedules consistently and promptly to reflect real time and future changes
- Assisted with facility scheduling and customer service.
- Supported new employee training and onboarding, providing documentation and training materials on operational processes and procedures.
- Promptly addressed customer inquiries and complaints to foster swift resolution.
- Utilize queue data to provide analytical support and recommendations for staffing resources to meet objectives.
- Developed strategies to streamline operational processes and reduce costs.
- Completed daily logs for management review.
Education
BBA -
Atlanta Metropolitan State College
Atlanta, GASkills
- Problem Solving
- Adaptability
- Excellent Written and Verbal Communication
- Analytics
- Process Flow Improvement
- Tech Savvy (Microsoft Office, Outlook, etc)
- Outstanding Customer Service
- Employee Recruitment and Training
- Customer Relations
- Self Motivated
- SaaS Experience
Timeline
HR Associate
Eagles Landing Family Practice
08.2022 - Current
Operations Assistant
APEC Learning Center
09.2016 - 05.2022
BBA -
Atlanta Metropolitan State College
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