Summary
Overview
Work History
Education
Skills
Timeline
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Jayla Young

McDonough,GA

Summary

Experienced individual providing high-quality administrative support to various departments. Highly organized and detail-oriented with great multitasking and task prioritization skills.

Overview

7
7
years of professional experience

Work History

HR Associate

Eagles Landing Family Practice
08.2022 - Current
  • Screened applicant resumes and coordinated both phone and in-person interviews.
  • Organized new employee orientation schedules for new hires.
  • Conducted new hire orientation to verify completion of appropriate paperwork, recording information on human resources database.
  • Developed and implemented policies and procedures to use for recruitment, employee relations and benefits administration.
  • Coordinated employee training programs to improve productivity and performance.
  • Analyzed and reported on employee turnover rates to assess reasons and make recommendations for improvement.

Operations Assistant

APEC Learning Center
09.2016 - 05.2022
  • Prepare data and regularly lead daily meetings with team to discuss current day’s performance.
  • Update schedules consistently and promptly to reflect real time and future changes
  • Assisted with facility scheduling and customer service.
  • Supported new employee training and onboarding, providing documentation and training materials on operational processes and procedures.
  • Promptly addressed customer inquiries and complaints to foster swift resolution.
  • Utilize queue data to provide analytical support and recommendations for staffing resources to meet objectives.
  • Developed strategies to streamline operational processes and reduce costs.
  • Completed daily logs for management review.

Education

BBA -

Atlanta Metropolitan State College
Atlanta, GA

Skills

  • Problem Solving
  • Adaptability
  • Excellent Written and Verbal Communication
  • Analytics
  • Process Flow Improvement
  • Tech Savvy (Microsoft Office, Outlook, etc)
  • Outstanding Customer Service
  • Employee Recruitment and Training
  • Customer Relations
  • Self Motivated
  • SaaS Experience

Timeline

HR Associate

Eagles Landing Family Practice
08.2022 - Current

Operations Assistant

APEC Learning Center
09.2016 - 05.2022

BBA -

Atlanta Metropolitan State College

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Jayla Young