Jayla Young
McDonough,GA
Summary
Experienced individual providing high-quality administrative support to various departments. Highly organized and detail-oriented with great multitasking and task prioritization skills.
Overview
7
7
years of professional experience
Work History
HR Associate
Eagles Landing Family Practice
2022.08 - Current
- Screened applicant resumes and coordinated both phone and in-person interviews.
- Organized new employee orientation schedules for new hires.
- Conducted new hire orientation to verify completion of appropriate paperwork, recording information on human resources database.
- Developed and implemented policies and procedures to use for recruitment, employee relations and benefits administration.
- Coordinated employee training programs to improve productivity and performance.
- Analyzed and reported on employee turnover rates to assess reasons and make recommendations for improvement.
Operations Assistant
APEC Learning Center
2016.09 - 2022.05
- Prepare data and regularly lead daily meetings with team to discuss current day’s performance.
- Update schedules consistently and promptly to reflect real time and future changes
- Assisted with facility scheduling and customer service.
- Supported new employee training and onboarding, providing documentation and training materials on operational processes and procedures.
- Promptly addressed customer inquiries and complaints to foster swift resolution.
- Utilize queue data to provide analytical support and recommendations for staffing resources to meet objectives.
- Developed strategies to streamline operational processes and reduce costs.
- Completed daily logs for management review.
Education
BBA -
Atlanta Metropolitan State College
Atlanta, GASkills
- Problem Solving
- Adaptability
- Excellent Written and Verbal Communication
- Analytics
- Process Flow Improvement
- Tech Savvy (Microsoft Office, Outlook, etc)
- Outstanding Customer Service
- Employee Recruitment and Training
- Customer Relations
- Self Motivated
- SaaS Experience
Timeline
HR Associate
Eagles Landing Family Practice
2022.08 - Current
Operations Assistant
APEC Learning Center
2016.09 - 2022.05
BBA -
Atlanta Metropolitan State College
Similar Profiles
Debra AdamsDebra Adams
Radiologic Technologist at Eagles Landing Family Practice/now Aylo HealthRadiologic Technologist at Eagles Landing Family Practice/now Aylo Health
Catherine CollinsCatherine Collins
Practice Manager at Eagles Landing Family PracticePractice Manager at Eagles Landing Family Practice
Precious ReevesPrecious Reeves
Medical Assistant at Aylo Family Health (Eagles Landing)Medical Assistant at Aylo Family Health (Eagles Landing)