Jayla Young
Upper Marlboro,Md
Summary
Organized and dedicated with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
6
6
years of professional experience
Work History
Banquet Server
Blackwall Hitch
10.2022 - Current
- Maintained flexible work schedule to meet event needs
- Maintained event cleanliness during service by promptly clearing dishes after each course
- Provided friendly, courteous service to create memorable moments for guests
- Answered guest questions about event plans and food service choices
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs
- Set up banquet tables and chairs based on event requirements
- Handled food and beverage orders for up to 350 guests, delivering prompt and friendly service
- Carried out professional service, retaining polite and friendly approach at all times
- Supervised dining table set-up to prepare for diversity of event types, following strict service standards
- Refilled beverage glasses, cleared and reset tables, and stocked service areas
- Arranged linens and table settings according to seating plan and event theme.
Leasing Agent
Air Communities
09.2022 - 10.2022
- Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution
- Inspected properties before and after new tenant move-ins to schedule maintenance, cleaners, and other services
- Kept records accurate, detailed and fully compliant with reporting requirements to meet state, local, and federal housing requirements
- Collected rent and tracked resident payments and information in computer system
- Conducted property showings to highlight features, answer questions, and redirect concerns to close contracts
- Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes
- Responded to requests and scheduled appointments for property showings
- Verified tenant incomes and other information before accepting lease applications
- Greeted clients, showed apartments, and prepared leases
- Communicated effectively with owners, residents, and on-site associates
- Wrote and submitted reports to highlight developments and statistics of occupied properties.
Training Coordinator
Bonefish Grill
08.2017 - 06.2022
- Prepare educational material such as module summaries, videos etc
- Supported onboarding of new employees by hosting orientation sessions
- Managed training calendars to inform participants of upcoming training session topics and dates
- Support and mentor new employees
- Provide training to all incoming and current staff on the Point of Sales systems
- Educate staff on company's protocols, quality assurance standards, and all company policies and regulations
- Train new employees on safety, food handling, and customer service protocols
- Complete closing paperwork such as DSR, Labor Reports, and Daily Sales Sheet
- Developed training programs, including food classes and instructional methods to support long-term employee development and performance objectives
- Composed training manuals and standard of procedure guides for new employees that strictly dissects the company's rules and regulations
- Use Microsoft applications such as Outlook and Microsoft word to compose memorandums and other letter form documents
- Answered multi-line telephone system and transferred calls to the appropriate department and/or took accurate messages when needed
- Maintained the office central filling and storage system
- Scanned various documents, Xeroxed, sent and received faxes
- Sorted and distributed incoming mail and filed various documents.
Education
Diploma -
Largo High School
Largo, MD01.2015
Skills
- Problem assessment
- Creative problem solving
- Interpersonal communication skills
- Leadership abilities
- Team building and supervision
- Oral and written communication skills
- Verbal communication skills between management and staff including customers
- Materials organization
- Employee training
- Product development
- Schedule coordination
- Training program development
- Training manuals and materials
- Orientation procedures
- Staff development
- Sales Techniques
- Marketing
- Issue and conflict resolution
- Salesforce Management
- Communication
Timeline
Banquet Server
Blackwall Hitch
10.2022 - Current
Leasing Agent
Air Communities
09.2022 - 10.2022
Training Coordinator
Bonefish Grill
08.2017 - 06.2022
Diploma -
Largo High School
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