Summary
Overview
Work History
Skills
Websites
Timeline
Generic

Jaylah Barnett

Frisco,TX

Summary

Organized and detail-oriented Professional with experience in office administration, call center operations, and hybrid/remote environments. Skilled in scheduling, dispatch coordination, compliance documentation, invoicing, and customer relations. Proven ability to manage high call volumes, resolve inquiries efficiently, and support payroll and HR functions. Currently pursuing a Nursing degree, bringing strong communication, adaptability, and a passion for helping others to every role.

Overview

4
4
years of professional experience

Work History

Office Administrative Assistant

All Star Trucking
11.2023 - 05.2025
  • Handled inbound and outbound calls, addressing customer concerns and providing accurate information in a timely manner.
  • Managed customer accounts, processed orders, and provided logistical support.
  • Maintained professionalism and phone etiquette while handling a high volume of calls in a fast-paced environment.
  • Responded to inquiries from callers seeking information.
  • Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
  • Completed forms, reports, logs, and records to quickly handle all documentation for human resources.

Front Desk Representative

Aquatots Swim School
02.2021 - 09.2023
  • Scheduled appointments and managed calendars for customers, ensuring efficient use of time and resources.
  • Provided exceptional customer care, addressing inquiries, resolving issues, and ensuring customer satisfaction.
  • Demonstrated strong time management skills by balancing multiple tasks and ensuring smooth daily operations.
  • Participated in regular team meetings to address operational improvements and discuss opportunities for enhancing guest services.
  • Played a key role in upholding hotel brand standards by consistently providing top-notch service at the front desk area.
  • Managed phone lines effectively, reducing hold times and directing calls appropriately for improved communication across departments.
  • Monitored inventory levels of office supplies, maintaining adequate stock without excess expenditure.
  • Collaborated with housekeeping staff to ensure timely room availability, improving overall guest experience.

Skills

  • Communication
  • Professionalism
  • Time Management
  • Computer Proficiency
  • Phone Etiquette
  • Organization
  • Sales
  • Team Effort

Websites

Timeline

Office Administrative Assistant

All Star Trucking
11.2023 - 05.2025

Front Desk Representative

Aquatots Swim School
02.2021 - 09.2023

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